Customer Success Associate

Dedale Intelligence; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Dedale Intelligence seeks a Customer Success Associate in Cebu City to engage clients through the Lighthouse platform, monitor usage, and deliver personalized content recommendations.

You will coordinate with internal teams, address inquiries, and help improve content offerings. English communication, 3–5 years experience, and content/newsletter writing are preferred. This startup-like environment offers growth with a diverse, international team.

Qualifications

• 3–5 years in roles involving client correspondence and coordination.
• Excellent English communication, both verbal and written.
• Content and newsletter writing experience is a plus.
• Strong interpersonal skills for executive and investor interactions.
• Detail-oriented with the ability to analyze client interactions.

Responsibilities

• Monitor and analyze how clients use the Lighthouse platform.
• Identify trends and craft personalized content recommendations.
• Communicate updates and events to clients via emails/newsletters.
• Coordinate with internal teams to address client inquiries and concerns.
• Resolve platform issues to maintain a positive client experience.
• Share insights with internal teams to support platform improvements.

Skills

Client communication

Content writing

Relationship building

Project coordination

Problem solving

Attention to detail

Tools

HubSpot

Airtable

Job description

About Dedale:

Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.

Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.

Our Culture:

Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others).

The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).

Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).

We seek to develop a dream team of outstanding Customer Success with strong academic and professional achievements and a passion for investing and technology.

Your Responsibility:

As a Customer Success Associate, your main responsibility is to engage our clients through the content of our platform, Lighthouse. This would entail covering the responsibilities below:

• Monitoring and analyzing how clients are using our platform, including content access and engagement metrics.

• Identify trends and behaviors in client activity and create personalized content recommendations that align with their interests and needs.

• Actively communicate to clients and keep them informed about new content releases platform updates, features, and events through emails or newsletter, ensuring they remain engaged.

• Coordinate with various internal stakeholders to address client inquiries and concerns, ensuring timely and effective resolution.

• Address and resolve any platform-related issues to maintain a positive client experience and satisfaction.

• Share insights and feedback with internal teams to support ongoing improvements in content offerings and client interactions.

Your Qualifications:

The ideal candidate will possess the following qualifications:

• At least 3-5 years of experience in roles involving client correspondence, internal stakeholder coordination, project management, and the like.

• Excellent communication skills in English, both verbal and written

• Experience in content writing and newsletter writing, with the ability to craft compelling and engaging content is a plus

• Strong interpersonal skills to build and maintain relationships with clients; capacity to interact with high-level executives and seasoned investors

• Excellent problem-solving mindset with a proactive, customer-centric approach and the ability to think critically

• Great attention to detail with the capacity to analyze client interactions and behaviors

• Proficiency in CRM software (Hubspot is a plus) and other relevant tools

• Proficiency in Airtable is a plus

• Ability to work independently and collaboratively in a fast-paced environment

Cherry on the Cake!

• You would like to work in a start-up environment

• You are passionate about technology and investing

Process:

• Introduction Call with Content Engagement Lead

• Test

• Interview with a member of the leadership team

• Final interview with CEO