Customer Solutions Officer: Voice Ops & Compliance Liaison

Citigroup Inc.; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

Citigroup Inc. is seeking an entry-level Customer Solutions Officer-Citiphone in CBPS to provide voice operations support and handle activities such as sales support, MIS, Day 2 reviews, and record/documentation maintenance.

The role also serves as a liaison between operations staff, internal teams, project managers, custodians, and clients. Ideal candidates will have international BPO voice experience, English fluency, and are amenable to shifting schedules and working in Bonifacio Global City,

Qualifications

• International BPO voice experience is a must.
• Preferably at least 1 year tenure in the current role.
• Experience handling Banking and Financial accounts is a plus but open to other BPO voice backgrounds as well.
• Conversant in English and comfortable speaking with other nationalities.
• Amenable to working on shifting schedules, holidays & weekends (fixed 5-day work week).
• Amenable to working in Bonifacio Global City, Taguig.
• Applicants should be eligible to legally work in the Philippines.

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

International BPO voice experience

English proficiency

Job description

Citigroup Inc. is seeking an entry-level Customer Solutions Officer-Citiphone in CBPS to provide voice operations support and handle activities such as sales support, MIS, Day 2 reviews, and record/documentation maintenance.

The role also serves as a liaison between operations staff, internal teams, project managers, custodians, and clients. Ideal candidates will have international BPO voice experience, English fluency, and are amenable to shifting schedules and working in Bonifacio Global City,