Customer Service Team Leader: Coaching & Performance

Temu; Metro Manila; On-site; PHP 480,000 - 640,000; Full time

Job summary

Temu is seeking a highly motivated Customer Service Team Leader to join our expanding team in the Philippines. You will manage a group of customer service representatives, coach them to deliver top performance, and drive improvements in service quality and metrics.

You will mentor team members, address escalated calls, and collaborate with site leadership to reduce attrition and increase customer satisfaction.

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years of relevant experience.
• Strong written and verbal communication skills.
• Proven ability to mentor and coach a team.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage team members and foster their professional growth through coaching.
• Coach direct reports to meet performance metrics.
• Identify performance issues and implement corrective actions.
• Handle escalated customer calls with subject matter expertise.
• Monitor shift operations, attendance, and productivity KPIs.
• Provide feedback on call coaching and daily performance.

Skills

Team leadership

Coaching & development

Communication skills

Time management & multitasking

Education

Bachelor's degree preferred

Job description

Temu is seeking a highly motivated Customer Service Team Leader to join our expanding team in the Philippines. You will manage a group of customer service representatives, coach them to deliver top performance, and drive improvements in service quality and metrics.

You will mentor team members, address escalated calls, and collaborate with site leadership to reduce attrition and increase customer satisfaction.