Customer Service Team Lead: Inspire & Elevate Support

Starlight Business Consulting Services, Inc.; Baguio; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Health Insurance

HMO

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Starlight Business Consulting Services, Inc. is seeking a dedicated Customer Service Team Lead to guide and support our team. You will oversee day-to-day operations, ensure high customer satisfaction, and motivate the team to meet performance targets.

The role requires experience in BPO or call center customer service, with additional advantage for e-commerce, hardware, or software support exposure. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Experience leading a small customer service team in BPO/call center environments.
• Strong communication and interpersonal skills required.
• Ability to motivate and develop team performance in fast-paced settings.

Responsibilities

• Lead a small team to handle customer inquiries, orders, and after-sales support.
• Assist supervisor with team management and training.
• Deliver training sessions and encourage skill development.

Skills

Team leadership

Customer service

Training & coaching

Communication

Conflict resolution

Tools

Call center software

Job description

Starlight Business Consulting Services, Inc. is seeking a dedicated Customer Service Team Lead to guide and support our team. You will oversee day-to-day operations, ensure high customer satisfaction, and motivate the team to meet performance targets.

The role requires experience in BPO or call center customer service, with additional advantage for e-commerce, hardware, or software support exposure. Strong communication and problem-solving skills are essential in a fast-paced environment.