Customer Service Team Lead - Elevate Service & Coaching

Technology Pryme Integrated Solutions, Inc.; Philippines; On-site; PHP 402,000 - 804,000; Full time

Job summary

Technology Pryme Integrated Solutions, Inc. is seeking a Team Leader for its contact center operations in the Philippines. The role emphasizes leading a high-performing team, coaching agents, and ensuring service levels are met.

You will influence team performance and resolve escalations while supporting daily operations and budget targets. The ideal candidate has a bachelor's degree or relevant experience and at least 2 years in a contact center environment as a Team Leader, with strong

Qualifications

• Bachelor's degree or relevant work experience.
• 2+ years' experience within a contact center environment as a Team Leader.

Responsibilities

• Lead, motivate, coach, and develop team members.
• Conduct regular 1-to-1s, team meetings, and performance reviews.
• Manage daily operations, priorities, risks, SLAs, and business targets.
• Monitor attendance, retention, productivity, and customer satisfaction.
• Identify process improvements and opportunities for greater efficiency.

Skills

Strong communication

Leadership

Coaching

Team management

Customer service

Education

Bachelor's degree or relevant work experience

Job description

Technology Pryme Integrated Solutions, Inc. is seeking a Team Leader for its contact center operations in the Philippines. The role emphasizes leading a high-performing team, coaching agents, and ensuring service levels are met.

You will influence team performance and resolve escalations while supporting daily operations and budget targets. The ideal candidate has a bachelor's degree or relevant experience and at least 2 years in a contact center environment as a Team Leader, with strong