Customer Service Supervisor (Hotel 101-Cebu)

DoubleDragon Properties Corp.; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

DoubleDragon Properties Corp. in Cebu City invites a hospitality professional to join our front desk team. The role focuses on delivering exceptional guest experiences, addressing concerns, and upholding service standards aligned with the brand promise.

The ideal candidate holds a Bachelor's or college degree in Hospitality and Restaurant Management, 1–2 years of relevant experience, and strong communication, MS Office skills, and organizational ability. Knowledge of OPERA is a plus.

Qualifications

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course
• At least 1-2 years work experience in the same role, or any relevant experience
• Knowledge in MS Office applications, OPERA system, and other relevant software
• Excellent communication, customer service, and organizational skills.

Responsibilities

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis
• Identifies, plans, and resolves customer concerns and complaints
• Ensures all guests feedback and concerns are replied to and resolved
• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.

Skills

Bachelor's degree in Hospitality and R

1-2 years exp

MS Office

OPERA

Communication

Customer service

Organizational skills

Education

Bachelor's degree in Hospitality and Restaurant Management or related

Tools

OPERA system

MS Office

Job description

Qualifications

• Candidate must possess a Bachelor's or College Degree in Hospitality and Restaurant Management or any related course
• At least 1-2 years work experience in the same role, or any relevant experience
• Knowledge in MS Office applications, OPERA system, and other relevant software
• Excellent communication, customer service, and organizational skills.

Duties and Responsibilities

• Ensures overall guest experience meets and exceeds expectations of guests on a daily basis
• Identifies, plans, and resolves customer concerns and complaints
• Ensures all guests feedback and concerns are replied to and resolved
• Ensures that all employees adhere to the hotel’s service standards and brand promise in order to delight guests, and ensures good customer feedback.