Customer Service Specialist - Teller (Bicutan/Paranaque)

Security Bank Corporation; Parañaque; On-site; PHP 260,000 - 360,000; Full time

Job summary

Security Bank Corporation in the Philippines is seeking a Teller to handle daily financial transactions, assist customers, and support branch operations.

You will assess customer needs, promote bank products, and help ensure efficient branch performance while delivering courteous service.

Bachelor’s degree required; strong numerical skills and problem-solving abilities expected; join a reputable bank with growth opportunities.

Qualifications

• Bachelor’s degree required.
• Ability to understand and analyze numerical information and to make the right conclusions and decisions.
• Ability to execute speedy and effective resolution of customer issues and complaints.
• Ensures interactions with customers and team members are always polite and positive.
• Actively seeks new ways of working to improve efficiency and productivity.

Responsibilities

• Daily processing of financial transactions within the service standards of the Bank (deposits, withdrawals, encashment, payments, etc.).
• Assessing customer needs and referring complaints to the Branch Manager for prompt resolution.
• Promoting the bank’s products and services to generate leads.

Skills

Customer service

Financial transactions

Lead generation

Education

Bachelor’s Degree

Job description

The Role

As a Teller, you will handle administrative, operations, marketing and financial experience by supporting the branch business. When it comes to career growth, it is an opportunity to get valuable corporate experience while learning from seasoned veterans of a highly competitive field.As a member of the Branch Banking group, you will be at the forefront of giving personalized and quality service to our clients. From processing of financial transactions for bank clients to promoting the bank's products and services, the Teller will be instrumental in ensuring the efficiency of our branch business.

How you will contribute

• Daily processing of financial transactions within the service standards of the Bank (deposits, withdrawals, encashment, payments, etc.)


• Assessing customer needs and referring complaints to the Branch Manager for prompt resolution


• Promoting the bank’s products and services to generate leads

What we’re looking for

• Graduate of a Bachelor’s Degree


• Able to understand and analyze numerical information and to make the right conclusions and decisions


• Ability to execute speedy and effective resolution of customer issues and complaints


• Ensures interactions with customers and team members are always polite and positive


• Actively seeks new ways of working to improve efficiency and productivity

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award‑giving bodies for our values‑based culture, industry‑leading engagement and benefits, and commitment to work‑life balance. Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): \"YOU matter.\"

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