Customer Service Specialist - Teller

Security Bank; Pasig; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

Security Bank is seeking a Teller to handle daily financial transactions, assist customers, and promote the bank's products and services to support the branch's business. You will process deposits, withdrawals, encashments, and payments while delivering personalized service.

As part of the Branch Banking group, you will learn from experienced bankers, resolve customer issues promptly, and look for ways to improve efficiency and productivity while maintaining a polite, positive demeanor.

Qualifications

• Bachelor’s degree required.
• Ability to analyze numerical information and draw conclusions.
• Resolve customer issues promptly and professionally.
• Polite and positive interactions with customers and teammates.
• Willing to learn and improve efficiency.

Responsabilités

• Daily processing of financial transactions (deposits, withdrawals, encashments, payments).
• Assessing customer needs and referring complaints to Branch Manager for prompt resolution.
• Promoting the bank’s products and services to generate leads.

Connaissances

Numerical analysis

Customer service

Problem solving

Formation

Bachelor's Degree

Description du poste

0 - 1 Years

Job Description

The Role

As a Teller, youwillhandle administrative, operations, marketing and financial experience by supporting the branch business. When it comes to career growth, it is an opportunity to get valuable corporate experience while learning from seasoned veterans of a highly competitive field.

As a member of the Branch Banking group, you will be at the forefront of giving personalized and quality service to our clients. From processing of financial transactions for bank clients to promoting the bank's products and services, the Teller will be instrumental in ensuring the efficiency of our branch business.

How you will contribute

• Daily processing of financial transactions within the service standards of the Bank (deposits, withdrawals, encashment, payments, etc.)
• Assessing customer needs and referring complaints to the Branch Manager for prompt resolution
• Promoting the bank’s products and services to generate leads

What we’re looking for

• Graduate of a Bachelor’s Degree
• Able to understand and analyze numerical information and to make the right conclusions and decisions
• Ability to execute speedy and effective resolution of customer issues and complaints
• Ensures interactions with customers and team members are always polite and positive
• Actively seeks new ways of working to improve efficiency and productivity

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”