Customer Service / Sales Representative

The HIRD Corp.; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Sales incentives

Standard company benefits

Job summary

The HIRD Corp. in Cebu City is seeking a Customer Service / Sales Representative to engage with customers, provide accurate information, and drive sales.

The role is onsite and requires strong English communication, with targets for quality and productivity. It offers a basic salary plus minimal sales incentives and standard company benefits.

Qualifications

• High School Graduate under the Old Curriculum.
• 6 months BPO experience or 1 year sales experience in any industry.
• Excellent verbal English communication skills with proficiency close to Standard American English.
• Must be willing to work onsite and follow the required work schedule.
• Must be willing to work in a customer service/sales environment and meet performance targets.

Responsibilities

• Handle customer interactions professionally and efficiently.
• Provide accurate information and assistance to customers.
• Identify customer needs and recommend appropriate products or services.
• Demonstrate strong sales and persuasion skills when required.
• Meet assigned quality, productivity, and performance targets.
• Maintain a high level of customer satisfaction.
• Follow company policies, processes, and client guidelines.
• Properly document customer interactions and transactions.
• Handle customer concerns and elevate issues when necessary.

Skills

English communication

Customer service

Sales ability

Target-driven

Education

High School Graduate (Old Curriculum)

Job description

JOB DESCRIPTION

Position: Customer Service / Sales Representative

Number of Openings: 10

Date of Joining: September 11, 2026

Work Setup: Onsite

Job Summary

We are looking for customer-focused and sales-oriented individuals to join us. The ideal candidate should have strong English communication skills, a customer-service mindset, and the ability to effectively engage with customers while identifying and addressing their needs.

Key Responsibilities

• Handle customer interactions professionally and efficiently.
• Provide accurate information and assistance to customers.
• Identify customer needs and recommend appropriate products or services.
• Demonstrate strong sales and persuasion skills when required.
• Meet assigned quality, productivity, and performance targets.
• Maintain a high level of customer satisfaction.
• Follow company policies, processes, and client guidelines.
• Properly document customer interactions and transactions.
• Handle customer concerns and elevate issues when necessary.

Minimum Qualifications

• Education: High School Graduate under the Old Curriculum.
• Experience: At least 6 months of BPO experience OR 1 year of sales experience in any industry.
• Preferred: Prior BPO sales experience.
• Communication: Excellent verbal English communication skills with proficiency close to Standard American English.
• Must be willing to work onsite and follow the required work schedule.
• Must be willing to work in a customer service/sales environment and meet performance targets.

Compensation & Benefits

• Upto 25,000 Basic + Minimal sales incentive on top of the salary package.
• Standard benefits applicable to the position and company policy.

Ideal Candidate

The ideal candidate is:

• Confident and articulate in English.
• Customer-oriented and service-driven.
• Comfortable with sales conversations and achieving targets.
• Able to communicate naturally using American English.
• Adaptable, hardworking, and willing to work in a fast-paced BPO environment.

Hiring Process

Qualified candidates will undergo the standard recruitment and assessment process.

Target DOJ: September 11, 2026

Target Headcount: 10