Customer Service Representative | Up to 34K + HMO & Meals | Night Shift(Ortigas)

Reolink Technology Pte. Ltd. Philippines Branch; Eastern Manila District; Sur place; PHP 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid training

Staff meals provided

Promotion to permanent employee

Opportunities for promotion

Résumé du poste

Reolink Technology Pte. Ltd. Philippines Branch is hiring a Customer Support Representative to assist global customers with after-sales support, order management, and logistics coordination from Ortigas.

The role offers a base salary of PHP 18,000–24,000 per month, plus night differential pay, transportation allowance, and a KPI-based monthly bonus. During training you will receive paid training from Day 1, and there are opportunities for promotion to a permanent role.

Qualifications

• College graduate in any major; STEM background or e-commerce experience preferred.
• Advanced written and oral communication skills.
• Amenable to onsite work, night shift schedules (may not have fixed weekend off).
• Detail-oriented, patient, with strong execution capability and stress resistance.
• Good customer service mindset and teamwork spirit, with ability to identify solutions.

Responsabilités

• Communicate with global customers via email to address after-sales and RMA-related issues, improving customer satisfaction.
• Handle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.
• Process customer return and exchange requests, including customer communication, system registration, and follow-up.
• Document and track after-sales exceptions, promoting product issue resolution.
• Participate in training new employees on after-sales processes and help improve the team’s overall operational capabilities.
• Continuously optimize after-sales workflows to enhance operational efficiency and customer experience.

Connaissances

Communication skills

Customer service mindset

Teamwork spirit

Stress resistance

Formation

College Graduate in any major; STEM background preferred

Description du poste

Job Title: Customer Support Representative

| Up to 34K + Premium HMO & Free Meals | Night Shift (Ortigas)

Why Join Reolink Technology Pte. Ltd.?

• Highly Competitive Pay: ₱18,000 – ₱24,000 per month (commensurate with experience and competency) + Night Differential pay + Transportation Allowance + Perfect Attendance + Monthly Performance Bonus (KPI Based)

• Premium HMO Coverage: Comprehensive health insurance that includes access to top-tier private hospitals.

• Free Daily Meals: Enjoy a free lunch/meal provided during your workdays!

• Performance Perks: Perfect attendance incentives to reward your reliability.

• Paid Training: We invest in your success with fully paid training from Day 1.

CSR supports global customers throughout the after-sales process, including RMA, returns, order management, and logistics coordination. It also plays an active role in improving service processes and operational efficiency.

Key Responsibilities:

• Communicate with global customers via email to address after-sales and RMA-related issues, improving customer satisfaction.

• Handle order modifications, cancellations, logistics tracking, and ensure normal order fulfillment.

• Process customer return and exchange requests, including customer communication, system registration, and follow-up.

• Document and track after-sales exceptions, promoting product issue resolution.

• Participate in training new employees on after-sales processes and help improve the team’s overall operational capabilities.

• Continuously optimize after-sales workflows to enhance operational efficiency and customer experience.

Qualifications:

• College Graduate in any major; candidates with a STEM background or experience in e-commerce are preferred.

• Advanced written and oral communication skills

• Amenable to work onsite, on a shifting and night shift schedules (may not fixed weekend off)

• Detail-oriented, patient, with strong execution capability and stress resistance.

• Good customer service mindset and teamwork spirit, with strong communication skills and the ability to identify reasonable solutions to problems.

• Fresh graduates are welcome

Complete Compensation & Benefits

• Basic Pay php18,000 to php24,000

• During Training: (5 Weeks)

• Basic Pay + ₱3,000 Transportation Allowance + Free Lunch +10% Night Differential

• Probationary Period (6 Months)

• Basic Pay + ₱3,000 Transportation Allowance + ₱2,000 Perfect Attendance Incentive + Free Lunch + HMO Coverage +10% Night Differential

• Post-Regularization:

• Basic Pay + ₱3,000 Transportation Allowance + ₱2,000 Perfect Attendance Incentive + ₱3,000 Performance Bonus + Free Lunch + HMO Coverage + 10% Night Differential

• Additional Support: Applicants who attend the onsite interview will receive an extra ₱200.00 transportation allowance

Benefits:

• Additional leave

• Company events

• Health insurance

• Opportunities for promotion

• Paid training

• Promotion to permanent employee

• Staff meals provided