Customer Service Representative | SM Cyberwest | Quezon City

GAINSTRONG TALENT SOLUTIONS CORP.; Quezon City; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

Competitive Salary Package + Incentiv​

Paid Training

HMO

Career Advancement Opportunities

Night Differential and Overtime Pay

Life Insurance

Gym Membership

Additional Leave

Company Events

Company Christmas Gift

Employee Discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. in Quezon City, Philippines is hiring for a customer service-focused role to handle inquiries, provide information on services and subscriptions, and ensure a positive experience for each customer.

The position requires a high school diploma or higher, plus at least 6 months of BPO experience. Candidates must be able to navigate multiple systems, communicate effectively, and work onsite at SM Cyberwest with shifting schedules, including weekends and holidays.

Qualifications

• High School Graduate or higher educational attainment.
• At least 6 months of BPO experience.
• Excellent verbal and written communication skills.
• Basic computer literacy; ability to navigate multiple systems.
• Strong customer service, problem-solving and interpersonal skills.
• Customer-oriented, adaptable and eager to learn.

Responsibilities

• Handle customer inquiries regarding services, subscriptions, and account-related concerns.
• Provide accurate information about service features, account details, and available options.
• Assist customers in addressing concerns and finding suitable solutions.
• Document customer interactions and maintain updated account information.
• Ensure a positive customer experience through professional and efficient assistance.

Skills

BPO experience

Customer service

Verbal and written communication

Basic computer literacy

Interpersonal skills

Education

High School Graduate or higher

Job description

Earn up to ₱27,000!

Looking for a rewarding career with great earning potential? Here's your chance to join our growing team! Be part of an exciting workplace where you can develop your skills, gain valuable experience, and enjoy competitive employee benefits.

Key Responsibilities:

• Handle customer inquiries regarding services, subscriptions, and account-related concerns.
• Provide accurate information about service features, account details, and available options.
• Assist customers in addressing concerns and finding suitable solutions.
• Document customer interactions and maintain updated account information.
• Ensure a positive customer experience through professional and efficient assistance.

Qualifications:

• High School Graduate, Senior High School Graduate, or higher educational attainment.
• At least 6 months of BPO experience.
• Good verbal and written communication skills.
• Basic computer literacy and ability to navigate multiple systems.
• Strong customer service, problem-solving, and interpersonal skills.
• Customer-oriented, adaptable, and willing to learn.
• Willing to work onsite at SM Cyberwest, Quezon City.
• Willing to work on shifting schedules, weekends, and holidays, as required.

What We Offer:

• Competitive Salary Package + Performance Incentives
• Paid Training
• Fast-track Recruitment Process
• HMO and Career Advancement Opportunities
• Night Differential and Overtime Pay
• Life Insurance
• Gym Membership
• Additional Leave
• Company Events
• Company Christmas Gift
• Employee Discount