Customer Service Representative - SD05082025 - FTCS

Rippedboxstation; Manila; Remote; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Manila is looking for a Customer Service Representative to handle customer inquiries and collaborate with teams. This position requires excellent communication skills, problem-solving abilities, and experience with support tools. The role is full-time, with a schedule of 7AM-4PM PST, and offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 1+ years of experience in a customer support voice role.
• Ability to grasp complex technical concepts and explain them clearly.

Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems.
• Log and manage customer interactions using support tools and CRM.
• Collaborate with cross‑functional teams to resolve complex issues.

Skills

Excellent written and verbal communication skills in English

Strong troubleshooting and problem‑solving skills

Customer-focused attitude

Self‑motivated with strong time‑management skills

Tools

Zendesk

Intercom

HubSpot

Job description

Customer Service Representative - SD05082025 - FTCS

About the job

Position: Customer Service Representative

Number of hours: 40 hours/week

Schedule: 7AM-4PM PST

Responsibilities

• Respond to customer inquiries via email, chat, or ticketing systems in a professional and timely manner
• Log and manage customer interactions using our support tools and CRM
• Collaborate with cross‑functional teams (e.g., Product, Engineering) to elevate and resolve complex issues
• Send updates and daily reports in a timely manner
• Answer and route phone calls accurately; take messages when necessary
• Contribute to internal documentation and help center articles as needed
• Follow standard operating procedures (SOPs) for customer service interactions, documentation, and issue resolution
• Complete other administrative tasks as assigned

Requirements

• 1+ years of experience in a customer support voice role
• Excellent written and verbal communication skills in English
• Strong troubleshooting and problem‑solving skills
• Experience using support tools like Zendesk, Intercom, HubSpot, or similar platforms
• Ability to grasp complex technical concepts and explain them clearly to users
• Self‑motivated with strong time‑management skills in a remote work environment
• Friendly, patient, and customer‑focused attitude