Customer Service Representative | Cricket Account | No BPO Experience Required

GAINSTRONG TALENT SOLUTIONS CORP.; Mabalacat; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

HMO

Career advancement opportunities

Night differential

Overtime pay

Gym membership

Additional leave

Company events

Company Christmas gift

Employee discounts

Paid training

Fast-track recruitment

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is hiring Customer Service Representatives for a Cricket account in Clark, Pampanga. Fresh graduates and first-time job seekers are welcome, with or without BPO experience.

Roles include handling inquiries, assisting with mobile services, and ensuring customer satisfaction. On-site work in Clark Freeport Zone, Pampanga, with shifting schedules and a competitive package.

Qualifications

• High school graduate or higher education background.
• Open to applicants with or without BPO experience.
• Good verbal and written communication skills.
• Basic computer skills and willingness to learn new systems.
• Customer-oriented and able to handle concerns professionally.

Responsibilities

• Handle customer inquiries regarding services, plans, billing, and account concerns.
• Assist customers with questions about mobile services, devices, and features.
• Provide accurate information and appropriate solutions to concerns.
• Troubleshoot basic mobile service and connectivity issues.
• Address complaints professionally and work toward satisfaction.
• Document customer interactions and resolutions accurately.
• Escalate complex concerns to the appropriate department as needed.

Skills

Customer service

Communication skills

Education

High school diploma or higher

Job description

NO BPO EXPERIENCE? NO PROBLEM! START YOUR CAREER WITH A PACKAGE OF UP TO ₱25,000!

Looking for an opportunity to start or grow your career in the BPO industry? We are hiring Customer Service Representatives for a Cricket Account in Clark, Pampanga!

Whether you're a fresh graduate, a first-time job seeker, or an experienced BPO professional looking for a new opportunity, we welcome applicants with or without BPO experience.

Key Responsibilities:

• Handle customer inquiries regarding services, plans, billing, and account-related concerns.

• Assist customers with questions about mobile services, devices, and applicable service features.

• Provide accurate information and appropriate solutions to customer concerns.

• Troubleshoot basic mobile service and connectivity issues when necessary.

• Address complaints professionally and work toward customer satisfaction.

• Document customer interactions and resolutions accurately.

• Escalate complex concerns to the appropriate department when needed.

• Meet established customer service, quality, and productivity standards.

Qualifications:

• High School Graduate, Senior High School Graduate, or higher educational attainment.

• Open to applicants with or without BPO experience.

• Fresh graduates and first-time job seekers are welcome to apply.

• Good verbal and written communication skills.

• Basic computer skills and willingness to learn new systems.

• Customer-oriented, adaptable, and able to handle customer concerns professionally.

• Must be willing to work onsite in Clark Freeport Zone, Pampanga, and amenable to shifting schedules.

Benefits:

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track Recruitment Process

• HMO and Career Advancement Opportunities

• Night Differential and Overtime Pay

• Life Insurance

• Gym Membership

• Additional Leave

• Company Events

• Company Christmas Gift

• Employee Discount