Customer Service Representative - Auto Insurance Account

Gratitude Philippines; Cebu City; On-site; PHP 182,000 - 303,000; Full time

Benefits offered by this job

HMO coverage Day 1 + Life Insurance

Paid training

Performance incentives

Career growth opportunities

Job summary

EXL Service Cebu is seeking Customer Service Representatives for our Auto Insurance Account in Cebu City. This on-site role supports US-based clients and requires BPO experience and knowledge of driving insurance processes.

Responsibilities include handling claims, inquiries, and policy-related concerns, providing excellent service, and maintaining accurate records. Night shifts and ongoing training are offered with opportunity for growth.

Qualifications

• Must be at least a high school graduate.
• At least 1 year of call center experience.
• Must have a driver's license.
• B2 CEFR level of English communication.
• Knowledge in Auto Insurance is an advantage.
• Willing to work on-site in Cebu City.
• Willing to work on night shift / shifting schedule.
• Can start on October 19, 2026.

Responsibilities

• Handle auto insurance claims, inquiries, and policy-related concerns.
• Assist customers with insurance coverage and processes.
• Provide excellent customer service to US-based clients.
• Maintain accurate records and ensure compliance with insurance procedures.

Skills

Call center experience

Driver's license

English proficiency

Auto insurance knowledge

Education

High School graduate

Job description

Job Title: Customer Service Representative - Auto Insurance Account

Company: EXL Service

Location: Cebu City, Cebu - Work From Office (WFO)

Employment Type: Full-Time

Joining Date: October 19, 2026

Job Description:

EXL Service Cebu is looking for Customer Service Representatives to join our Auto Insurance Account under the Insurance P and C Vertical. This is a great opportunity for candidates with driving knowledge and BPO experience.

Qualifications:

• Must be at least High School Graduate
• With at least 1 Year Call Center Experience
• Must have a Drivers License
• B2 CEF Level of English communication skills
• Knowledge in Auto Insurance is an advantage but not required
• Willing to work on-site in Cebu City
• Willing to work on night shift / shifting schedule
• Can start on October 19, 2026

Salary and Benefits:

• Basic Salary: 18,500
• Complexity Allowance: 3,000
• Language Allowance: 3,000
• EXL Special Allowance: 2,675
• Total Package: Up to 27,175 per month
• HMO coverage on Day 1 plus Life Insurance
• Paid training
• Performance incentives and monthly allowances
• Career growth and promotion opportunities

Job Responsibilities:

• Handle auto insurance claims, inquiries, and policy-related concerns
• Assist customers with insurance coverage and processes
• Provide excellent customer service to US-based clients
• Maintain accurate records and ensure compliance with insurance procedures