Customer Service Representative - Financial Real Estate Account

Gratitude Philippines; Cebu City; On-site; PHP 190,000 - 212,000; Full time

Benefits offered by this job

HMO coverage day 1 + Life Insurance

Paid training

Monthly allowances and incentives

Career growth opportunities

Job summary

EXL Service Cebu is hiring for a Financial Real Estate Account Customer Service Representative. The role requires at least 1 year of BPO experience and on-site work in Cebu City. Joining date is October 5, 2026, with a basic salary of 17,000–19,000 PHP plus 3,000 PHP allowance, HMO from day 1, life insurance, paid training, and incentives.

Career growth opportunities are available. The position is full-time and involves handling financial and real estate inquiries, account management, and

Qualifications

• English communication skills (B1 level)
• At least 1 year of BPO/call center experience
• Willing to work on-site in Cebu City
• Willing to work on shifting/night shift schedule
• Can start on October 5, 2026

Responsibilities

• Handle financial and real estate-related inquiries
• Assist customers with account management and property-related concerns
• Provide accurate information and excellent customer service
• Ensure compliance with company policies and procedures

Skills

English proficiency

Customer service

Shift work availability

Education

UG2 – 2nd Year College Completed

Job description

Job Title: Customer Service Representative - Financial Real Estate Account

Company: EXL Service

Location: Cebu City, Cebu - Work From Office (WFO)

Employment Type: Full-Time

Joining Date: October 5, 2026

Job Description:

EXL Service Cebu is hiring for our Financial - Real Estate Account. We are looking for motivated individuals with at least 1 year of BPO experience to join our growing team.

Qualifications:

• At least 2nd Year College Completed (UG2)


• With at least 1 Year Call Center Experience


• B1 High CEF Level of English communication skills


• Willing to work on-site in Cebu City


• Willing to work on shifting / night shift schedule


• Can start on October 5, 2026

Salary and Benefits:

• Basic Salary: 17,000 - 19,000


• Additional Allowance: 3,000


• HMO coverage on Day 1 plus Life Insurance


• Paid training


• Monthly allowances and performance-based incentives


• Career growth and promotion opportunities

Job Responsibilities:

• Handle financial and real estate-related inquiries


• Assist customers with account management and property-related concerns


• Provide accurate information and excellent customer service


• Ensure compliance with company policies and procedures