Customer Service Representative

3M; Taguig; Sur place; PHP 279 000 - 502 000; Plein temps

Résumé du poste

3M Global Business Services seeks a Customer Service Representative in Manila to support global B2B customers across international markets, handling orders, inquiries, delivery coordination, and issue resolution.

The role offers exposure to Order-to-Cash processes, cross-functional collaboration, and opportunities to grow within a global science company.

Candidates should have strong English, ERP/CRM experience, and a problem-solving mindset.

Qualifications

• Bachelor's degree or HS diploma with 2+ years in customer service or sales.
• Experience working with ERP and CRM systems.
• Strong English communication and a growth mindset.
• Attention to detail and ability to manage multiple priorities.

Responsabilités

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicates clearly with external customers and internal 3M personnel via phone, chat, and email.
• Manages worklists, raises internal tickets for order issues, and solves problems with data records.
• Educates customers on processes, manages price changes, and handles complex inquiries.
• Enhances customer satisfaction by identifying and resolving problem patterns.
• Provides proactive support for Premium and Strategic Key Accounts as needed.
• Develops and supports improvements for processes and tools.
• Participates in meetings to address issues and maintain a culture of quality.
• Supports cross-functional teams, acts as project liaison, and participates in process-improvement efforts.

Connaissances

Customer service experience

Communication skills

Problem solving

Attention to detail

Collaboration

English proficiency

Independent problem solving

Formation

Bachelor's degree or HS diploma with 2+ years in customer service or sales

Outils

ERP systems

CRM systems

Description du poste

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description

Customer Service Representative

3M Global Business Services

Support global customers. Build business experience. Grow your career with 3M.

As a Customer Service Representative with 3M GBS, you’ll support global B2B customers and business partners across international markets. You’ll help customers navigate the Order-to-Cash journey, including inquiries, order support, delivery coordination, follow‑ups, and issue resolution.

This is customer service with global exposure, business impact, and room to grow. If you enjoy helping customers, working with people across cultures, and learning how global business works, this could be your next career move.

What You’ll Experience In This Role

As a Customer Service Representative, you’ll do more than answer questions. You’ll help keep business moving by supporting customer requests, orders, deliveries, follow‑ups, and issue resolution across the Order-to-Cash journey.

You’ll work with global customers and teams across Supply Chain, Logistics, Sales, Customer Operations, and other business functions to deliver a better customer experience.

What You’ll Do

• Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery.
• Handles order entry, status updates, product inquiries, pricing, shipping, and inventory issues.
• Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence.
• Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data.
• Educates customers on processes, manages price change activities, and handles complex inquiries with adaptive techniques.
• Enhances customer satisfaction by identifying and resolving problem patterns.
• Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts.
• Develops and supports improvements for work processes and tools.
• Participates in meetings to address ongoing issues and maintain a culture of quality.
• Supports cross‑functional teams, acts as a project liaison, and participates in process improvement teams

What You’ll Gain

• Global B2B experience and cross‑functional business exposure.
• Future‑ready skills in communication, problem solving, process improvement, analytics, automation, and AI‑enabled ways of working.
• A respectful, collaborative culture where teams support each other, celebrate wins, and have fun.
• Career growth with 3M, a global science company making meaningful impact.

What We’re Looking For

• Bachelor's degree, or High school diploma/GED with minimum two years in customer service or sales.
• Experience working in ERP and CRM systems
• Continuous improvement and continuous learning mindset; ability to learn new information quickly
• Attention to detail for handling orders, documentation, and product information
• Collaboration skills to work effectively with cross‑functional and internal teams
• Ability to independently solve problems and identify solutions; self‑motivated
• Clear and conceptual thinking ability; excellent judgment and discretion
• Excellent organizational skills
• Ability to de‑escalate and resolve conflicts effectively
• Proactive in resolving issues before they become problems
• Proven and reliable follow‑through with commitments and resolutions
• Customer‑focused, positive, and solution‑oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
• Active listening to understand customer needs and identify appropriate solutions
• Excellent oral and written communication in English and customer facing language (C1 or higher preferred)
• Ability to handle work‑related stress, manage multiple priorities simultaneously, and meet deadline

Build a Career with Purpose at 3M

At 3M, science is at the heart of how we help solve real‑world challenges. As a leading material science company, 3M creates solutions that support industries such as worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and more.

Be part of a team that values respect, collaboration, learning, recognition, and meaningful work. We celebrate wins, support each other, work across cultures, and make time to enjoy the journey.

Build global experience, support customers around the world, and grow your career with 3M.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please click on the following links and select the country where you are applying for employment to review the applicable Terms of Use (link here) and Privacy Policy (link here). Before submitting your application, you will be asked to confirm your agreement with the terms.