Customer Service Representative

One Call Solutions; Marikina; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Free on-site accommodation

Daily complimentary meals

Job summary

A leading business solutions provider in Metro Manila seeks customer service representatives. The role involves providing exceptional customer service on-site, with benefits including free accommodations and meals. Candidates should have a High School diploma and strong communication skills. This position is open to fresh graduates or those with minimal experience, and applicants must be willing to work in a fast-paced environment.

Qualifications

• Fresh Graduate or 0–2 years of experience.
• Must be willing to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries efficiently.
• Communicate clearly and professionally with customers.
• Assist customers with product-related questions and resolve issues.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve processes.

Skills

Strong customer service orientation

Proficiency in English

Excellent problem-solving skills

Strong communication skills

Interpersonal skills

Education

High School diploma or equivalent

Job description

Overview

One Call Solutions is a leading in-house provider of comprehensive business solutions. We are dedicated to creating a supportive and thriving work environment for our employees by offering a unique "stay-in" arrangement. Our model is designed to eliminate the logistical and financial burdens associated with daily commuting and living expenses, allowing our team members to focus entirely on their professional growth and success.

At One Call Solutions, we believe that an employee's well-being is paramount. That's why we provide free, on-site accommodation and daily complimentary meals for all our staff. This is not a work-from-home setup; instead, it's a dynamic, collaborative on-site community where you live and work alongside your colleagues.

There are no collection fees or hidden charges for these benefits—they are an integral part of our commitment to our team.

• Provide exceptional customer service by addressing customer inquiries efficiently and effectively.
• Communicate clearly and professionally with customers via phone, email, or chat.
• Assist customers with product-related questions and resolve issues to ensure customer satisfaction.
• Document customer interactions and feedback accurately in the company's system.
• Collaborate with team members to improve processes and enhance the customer service experience.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Fresh Graduate or 0–2 years of experience.
• Skills and Competencies: Strong customer service orientation.
• Skills and Competencies: Proficiency in English, both written and spoken.
• Skills and Competencies: Excellent problem-solving skills.
• Qualities and Traits: Strong communication and interpersonal skills.
• Working Conditions: Must be willing to work in a fast-paced environment.

Location: Batasan Hills, Quezon City