Customer Service Representative

Greenspan Group Pty Ltd; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Remote/work from home

HMO with one dependent

Paid leaves (20)

Sales coaching

Career development

Job summary

Greenspan Group Pty Ltd in the Philippines seeks a full-time Customer Service Representative to support Australian clients from a remote setup. You will be the frontline voice, resolving issues with care and efficiency, handling inquiries across channels, and ensuring every client interaction reflects our commitment to excellence.

Training is provided to master the role. Join a family-oriented company that values Solutioneering, Thoughtfulness and Precision, offering remote work, paid leaves,

Qualifications

• Sense of humour.
• Demonstrated track record of getting things done.
• Demonstrated sales or customer service experience.
• Excellent communication and relationship building skills.
• Strong organisation skills and the ability to follow processes.
• Growth mindset – willingness to learn.
• Solutions focused outlook.

Responsibilities

• Resolve customer issues with care and efficiency.
• Handle inquiries across multiple channels.
• Take ownership of customer problems and find practical solutions.
• Ensure clients feel supported every step of their journey.
• Be the frontline voice of Greenspan to Australian clients.

Skills

Humor

Track record

Sales or customer service

Communication

Organization

Growth mindset

Solutions focused

Job description

We are currently seeking a highly motivated and committed full-time Customer Service Representative to help transform the lives of families.

While customer service experience is beneficial, we also offer training to ensure all our team members gain a mastery of their role.

How will you contribute?

As an integral part of our team, you will be the frontline voice of Greenspan to Australian clients. You'll resolve customer issues with care and efficiency, handle inquiries across multiple channels, and ensure every client interaction reflects our commitment to excellence. You'll take ownership of customer problems, find practical solutions, and ensure clients feel supported every step of their journey with us.

About Greenspan

Solving architectural and engineering problems isn’t just what we do.

It’s who we are.

From humble beginnings in 1976, we’ve become pioneers of PreCrafted buildings, tirelessly evolving our products in the quest for superior modularity, elegance and strength.

We create spaces that bring joy and precious memories to families. We provide additional room for inter-generational harmony. We give busy professionals a more productive place to work. We build calm sanctuaries where artists can think and create. We can even turn homeowners into occasional hoteliers.

In doing all this, we add considerably to the value of people’s property. Yet because each building is PreCrafted in our workshops, then assembled on site in a matter of hours, the transformation happens with almost no disruption to their living environment or lives.

What’s it like to work here?

Greenspan is a family business in every sense.

The entire team – from the founders and designers to the craftspeople on the workshop floor – believe they are making Australia a better place, one PreCrafted building at a time. This shared sense of purpose creates a kinship which bonds the team and enables an open and honest working environment. It empowers people to challenge standard practices and find better solutions. It also creates a positive and supportive culture.

And because there is no ‘us and them’, it allows for more relaxed relationships in which humour and humility can thrive. At Greenspan we pride ourselves in our Can-Do attitude to developing solutions for our client’s needs. Our clients value our innovative business solutions and local expertise in design, implementation, and support.

What our Filipino team members say about working at Greenspan:

"Proud jud ko to be working in Greenspan. We deliver beautiful, functional, and exceptional products. Ganahan pud ko kay ang work environment relax ra and we work as a collaborative team. Kanindot na naga work sa kumpanya where you are valued as a person, mu-grow mu together as a team, and kung mag bonding mura ra jud pamilya"

"What I truly enjoy is being part of an incredible team that supports you every step of the way. The collaboration is seamless, the atmosphere is kind and professional, and from the moment I joined, I felt a genuine sense of connection. I'm constantly grateful for the encouragement and support this team provides, it makes all the difference."

What’s in it for you?

At Greenspan we believe in transforming the lives of both our clients and our team members.

We strive to engage and grow our people so they can become a master in their role.

Work autonomously in a great team environment with a great culture

Master the art of selling while helping families to transform their living space and lifestyles

Paid leaves (20 combined SL/VLs)

Remote/work from home role

HMO with one dependent

Personal and Career Development with professional sales coaching

Job security with a progressive sales and manufacturing focused family organisation that has been manufacturing in Australia since 1976

What do you need?

You will align with and live our family organisation values of Solutioneering, Thoughtfulness and Precision.

Must have:

• Sense of humour
• Demonstrated track record of getting things done
• Demonstrated sales or customer service experience
• Excellent communication and relationship building skills
• Strong organisation skills and the ability to follow processes
• Growth mindset – willingness to learn
• Solutions focused outlook

If you enjoy a stimulating and challenging work environment where you will be putting your sales skills to the test and become part of an exciting growth journey, then this is the opportunity you have been looking for.