Customer Service Representative

Recruitify_HR

Makati

On-site

PHP 279,000 - 446,000

Full time

6 days ago

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Benefits offered by this job

Dedicated WIFI zones

Gaming areas

Fitness options

Free day meals

Regular team celebrations

Job summary

Recruitify_HR in Manila is hiring BPO specialists for on-site roles across Travel, Healthcare and Banking accounts. You will professionally handle high-volume inbound inquiries via phone, chat, or email with a focus on first-call resolution and accurate problem solving.

We offer a competitive package up to ₱40,000 with allowances, plus elite on-site perks and fixed weekly rest days. Fresh graduates may apply for select entry-level accounts; experienced agents require at least 6 months BPO

Qualifications

6 months BPO experience required.
Fresh graduates may apply for select entry-level accounts.

Responsibilities

Handle high-volume inbound inquiries via phone, chat, or email.
Identify, troubleshoot and provide solutions to customer concerns; aim for first-call resolution.
Maintain product and procedural knowledge to assist customers.

Skills

BPO experience

Customer service

Education

College graduate / Fresher welcome

Job description

Job Description

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!

JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

Locations (On-Site Only)

MANILA

Rewards & Benefits

Competitive Salary Package: Up to ₱25,000 - ₱40,000 + Allowances/Incentives
Workload: Manageable call volume with fixed weekly rest days.

Elite On-site Perks

Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
Free Day Meals and regular team celebrations.

Requirements (Two Tracks)

Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.
Job Role & Responsibilities
- Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
- Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
- Maintain a high level of product and procedural knowledge to effectively assist customers.

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