Customer Service (Outbound) I With or without experience I Makati

CPA Staffing Partners; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Asiacruit is seeking an Outbound Agent and Appointment Setter in the Philippines to contact US prospects, qualify leads, and schedule appointments for our sales team. You will use scripts and CRM tools, maintain professional communication, and contribute to revenue growth.

The role requires strong English skills, ability to handle high call volumes, and comfort with night shifts or non-traditional schedules as needed to align with US business hours.

Qualifications

• High school diploma or college degree or equivalent.
• Strong verbal communication in English with clear, professional tone.
• Ability to handle high-volume outbound calls.
• Proficient in data entry and accurate record-keeping.
• Experience with CRM systems is a plus.

Responsibilities

• Make outbound calls to US-based prospects.
• Introduce products and services clearly and professionally.
• Qualify leads based on needs, budget, authority, timing.
• Schedule appointments for sales team and follow up as needed.
• Record outcomes and schedule in the CRM.
• Meet daily/weekly/monthly appointment targets.
• Maintain good rapport and professional customer interactions.
• Adhere to call scripts and campaign guidelines.

Skills

Outbound calling

Lead qualification

CRM usage

English communication

Data entry accuracy

Education

High school diploma

College degree

Tools

CRM software

MS Office

Job description

About the role

The Outbound Agent and Appointment Setter is responsible for contacting prospective customers in the US market, introducing products or services, qualifying leads, and scheduling appointments for sales representatives or account managers. This role supports business development and revenue growth by generating sales opportunities through outbound calls, follow-ups, and other communication channels.

Key responsibilities

• Make outbound calls to prospective customers, business contacts, and targeted leads in the US market

• Introduce company products, services, offers, and business solutions in a clear and professional manner

• Generate interest and identify potential sales opportunities through consultative conversations

• Follow approved call scripts, campaign guidelines, sales processes, and compliance requirements

• Contact leads through phone, email, chat, or other approved communication channels as required

• Qualify prospects based on business needs, interest, budget, authority, timing, and other campaign criteria

• Schedule qualified appointments, consultations, product demonstrations, or sales calls for the appropriate team

• Build rapport with prospects and maintain a positive customer experience throughout each interaction

• Record call outcomes, customer information, qualification details, appointment schedules, and follow-up actions in the CRM

• Meet or exceed daily, weekly, and monthly productivity and appointment-setting goals

About you

• High school diploma, college degree, or equivalent educational background

• Strong verbal communication skills with clear, professional, and neutral spoken English

• Confident and comfortable making a high volume of outbound calls to prospective customers

• Strong listening, probing, persuasion, objection-handling, and relationship-building skills

• Ability to qualify leads accurately and schedule appointments based on defined campaign requirements

• Strong computer skills, accurate data-entry ability, and attention to detail

• Self-motivated, target-driven, organized, and able to work independently

• Ability to handle rejection, maintain a positive attitude, and remain professional during challenging conversations

• Willingness to work US business hours, night shifts, weekends, holidays, or changing schedules as required by the account

About us

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.