Customer Service Officer (Fixed Term - 3 months)

MicroSourcing; Pasay; Hybrid; PHP 167,000 - 246,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off

Group life insurance

Performance bonuses

Team events

Career growth

Job summary

MicroSourcing is hiring a Customer Service Officer on a fixed-term 3-month contract at Mall of Asia Complex, Pasay City. The role operates in a hybrid, day-shift setup and focuses on handling sales orders, EPOs, and coordinated deliveries.

Ideal candidates bring proven customer service experience, strong communication, and the ability to multitask within a collaborative environment, with emphasis on accuracy and timely issue resolution.

Qualifications

• Proven customer service experience, preferably in a fast-paced environment with a can-do attitude.
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively.
• Computer literate with both capability and wiliness to learn and understand new bespoke IT systems.
• Proficient in Microsoft Office and other relevant software.
• Strong problem-solving skills and ability to think creatively.
• Flexibility in hours worked to achieve operational target.
• Willingness to learn, with an appetite to grow with the business.

Responsibilities

• Entry of incoming sales orders from supermarkets and agents.
• Completion of EPO’s
• Compile daily harvest summaries for Sales Team
• Assist in completion of dispatch documentation and delivery paperwork.
• Support daily stock take activities.
• Assist with inbound freight planning and coordination from interstate farms.
• Actively participate in both daily Sales and Supply Chain meetings
• Data entry of daily market pricing
• Coordinating with other departments to ensure timely resolution of customer issues.
• Identifying and escalating priority issues to the appropriate team members

Skills

Customer service experience

Communication skills

Multitasking

Microsoft Office

IT systems learning

Driver Licence

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Officer (Fixed Term - 3 months)

Location: Mall of Asia Complex, Pasay City

Work setup & shift: Hybrid| Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Main Duties/Responsibilities

• Entry of incoming sales orders from supermarkets and agents.
• Completion of EPO’s
• Compile daily harvest summaries for Sales Team
• Assist in completion of dispatch documentation and delivery paperwork.
• Support daily stock take activities.
• Assist with inbound freight planning and coordination from interstate farms.
• Actively participate in both daily Sales and Supply Chain meetings
• Data entry of daily market pricing
• Coordinating with other departments to ensure timely resolution of customer issues.
• Identifying and escalating priority issues to the appropriate team members

Qualifications, Skills & Experiences Required

• Proven customer service experience, preferably in a fast-paced environment with a can-do attitude
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively.
• Computer literate with both capability and wiliness to learn and understand new bespoke IT systems.
• Proficient in Microsoft Office and other relevant software.
• Strong problem-solving skills and ability to think creatively.
• Flexibility in hours worked to achieve operational target.
• Willingness to learn, with an appetite to grow with the business.
• Driver Licence

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply