Customer Service Manager | Tuguegarao

The SM Store (SM Mart Inc.); Tuguegarao; On-site; PHP 223,000 - 391,000; Full time

Job summary

The SM Store (SM Mart Inc.) in Tuguegarao, Philippines seeks a Customer Service Supervisor to ensure smooth customer flow and maintain service levels at counters and Prestige Lounge. You will manage customer interactions, enforce store policies, and monitor GDS sales achievement while leading the team to deliver excellent service.

The role emphasizes supervising activities, enforcing procedures, and developing staff to maintain high standards in frontline customer service.

Qualifications

• Graduate of Bachelor's Degree preferably business course.
• Preferably supervisor or with 5 years-up experienced employee specialized in customer service or equivalent.

Responsibilities

• Manage customer interaction
• Enforce effectively the customer service procedures and policies of The SM Store
• Monitor Gift Delivery Service (GDS) Sales Achievement
• Lead Development of the Team

Skills

Customer service

Team leadership

Education

Bachelor's Degree in Business Administration or related field

Job description

Responsible for maintaining appropriate service levels in all Customer Service areas and ensuring smooth/orderly customer traffic flow in Customer Service counters and Prestige Lounge.

Responsibilities

• Manage customer interaction

• Enforce effectively the customer service procedures and policies of The SM Store

• Monitor Gift Delivery Service (GDS) Sales Achievement

• Lead Development of the Team

Qualifications:

• Graduate of Bachelor's Degree preferably business course

• Preferably supervisor or with 5 years -up experienced employee specialized in customer service or equivalent