Customer Service Lead – International Accounts (Baguio)

Neksjob Philippines; Baguio; On-site; Full time

Benefits offered by this job

Competitive salary with international account premium

Job summary

A prominent job placement agency seeks an experienced Customer Service Manager to supervise its customer support team in Baguio. The role involves overseeing daily operations, ensuring high-quality service, and improving customer satisfaction. Ideal candidates should possess strong communication and leadership skills and a genuine customer-focused attitude. This position is full-time and on-site, offering a competitive salary with incentives for international accounts.

Qualifications

• High school graduate or above.
• Positive attitude and customer-focused mindset.
• Basic computer skills and ability to learn new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Strong communication skills

Leadership skills

Customer service orientation

Ability to handle inquiries and escalations

Education

High school graduate

Job description

A prominent job placement agency seeks an experienced Customer Service Manager to supervise its customer support team in Baguio. The role involves overseeing daily operations, ensuring high-quality service, and improving customer satisfaction. Ideal candidates should possess strong communication and leadership skills and a genuine customer-focused attitude. This position is full-time and on-site, offering a competitive salary with incentives for international accounts.