Customer Service Engineer (TFO)

Aboitiz Power; Panabo; On-site; PHP 380,000 - 520,000; Full time

Job summary

AboitizPower is seeking a Customer Service Engineer in Tagum City to prepare line designs and cost estimates for power meter applications and customer requests. You will manage electrician programs, verify power quality, and collaborate with the North Davao Engineering Support Department to deliver reliable power and develop your skills.

This role requires registered electrical engineer, at least 2 years' experience in electrical engineering or customer service engineering, and familiarity with

Qualifications

• Must be a Registered Electrical Engineer (Bachelor of Science in Electrical Engineering)
• Must have at least 2 years of professional experience in electrical engineering, customer service engineering, or a related field

Responsibilities

• Prepares design and materials/labor cost estimates in accordance with company standards for power meter applications, customer requests, rural electrification, and road widening projects
• Conducts field surveys and inspections to collect technical information, and inspects installed meters to ensure compliance with company metering and service entrance standards
• Performs voltage correction procedures by deploying power and voltage scanners to load centers to investigate and verify power quality complaints of customers
• Collaborates and coordinates with customers, contractors, and internal departments regarding large power applications, providing regular updates via the Work Order system
• Facilitates key administrative and compliance tasks, including handling requests for payments, purchase orders, liquidations, leading the annual electricians' program, and ensuring compliance with ISO IMS, AMS, and safety guidelines

Skills

Metering knowledge

Customer service

Negotiation

Vehicle operation

Education

Registered Electrical Engineer (BS Electrical Engineering)

Tools

CC&B

WAM

Agila

Google Apps

Job description

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Company: Davao Light and Power Co., Inc.

Work Arrangement: On-Site

Customer Service Engineer

Location: Tagum City, Philippines

Job Level: Staff

Business Unit: Davao Light and Power Co., Inc.

Power your future with AboitizPower.

As Customer Service Engineer, you will prepare line designs and cost estimates for power meter applications and customer requests, manage electrician programs, and verify power quality to deliver reliable and efficient power to customers and contribute directly to transforming energy for a better world. You will work closely with the North Davao Engineering Support Department to deliver results, create positive community impact, and develop your skills in a supportive, purpose-driven environment

In This Role, Your Responsibilities Will Be:

• Prepares design and materials/labor cost estimates in accordance with company standards for power meter applications, customer requests, rural electrification, and road widening projects
• Conducts field surveys and inspections to collect technical information, and inspects installed meters to ensure compliance with company metering and service entrance standards
• Performs voltage correction procedures by deploying power and voltage scanners to load centers to investigate and verify power quality complaints of customers
• Collaborates and coordinates with customers, contractors, and internal departments (such as DSD and PMD) regarding large power applications, providing regular updates via the Work Order system
• Facilitates key administrative and compliance tasks, including handling requests for payments, purchase orders, liquidations, leading the annual electricians' program, and ensuring compliance with ISO IMS, AMS, and safety guidelines

To Succeed in this Role, we need someone who:

• Demonstrates advanced capability in Distribution Utility's Metering and Construction Standards (Level 4) to apply appropriate guidelines for metering and line services
• Possesses strong knowledge of Business Processes and Tools (Level 3) within Customer Retail Services, including frontline services, metering, line services, and systems such as CC&B, WAM, Agila, and Google Apps
• Exhibits proficiency in Customer Service and Negotiation Skills (Level 3) to build strong relations, resolve customer complaints, and reach win-win solutions
• Maintains professional capability in Light Vehicle Operation and Defensive Driving (Level 3) to safely operate motor vehicles in compliance with traffic rules and safety regulations

What You Will Need:

Education & Experience:

• Must be a Registered Electrical Engineer (Bachelor of Science in Electrical Engineering)
• Must have at least 2 years of professional experience in electrical engineering, customer service engineering, or a related field

Technical / Functional Skills:

• Basic Awareness on Safety and Health (Level 2)
• Basic Awareness on Environmental Management (Level 2)
• Hazardous Chemical / Materials Handling (Level 1)
• Electrical Safety (Level 1)
• Basic Awareness on Asset Management System (AMS) (Level 1)

Our Culture & Commitment to You: Powering Your Future

At AboitizPower, we honor you not just as a professional, but as a person. Our promise is to provide a workplace where you can thrive through:

• Powered by People: We value your unique identity and ensure you feel supported, trusted, and empowered.
• Own Your Growth: Learn, grow, and advance through mentorship, leadership opportunities, and meaningful learning experiences.
• Why We Work: Purpose is part of every job here. Your efforts directly contribute to community upliftment, sustainability, and shaping the future of energy.
• Empowering Culture: Bring your full self to a workplace grounded in belonging and collaboration.
• Recognition that Matters: We celebrate both visible milestones and steady efforts, honoring the dedication you bring to our mission.

About Us

AboitizPower is the holding company for the Aboitiz Group's investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.