Customer Service Coordinator I

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, offering transactional services across Finance, IT, and HR. This role focuses on customer support, resolving inquiries via tickets and calls while coordinating with shipping, engineering, and technical support to ensure seamless service.

Ideal candidates have a Bachelor's Degree and at least 3 years in BPO or shared services, with strong English communication and problem-solving

Qualifications

• Bachelor's Degree is required for this position.
• 3 years experience in the BPO or Shared Services industry.
• 3 years experience handling customers via calls or emails.

Responsibilities

• Respond to and resolve customer queries through tickets and phone calls.
• Research information and resolution for customer issues and inquiries.
• Process quotes and orders of customers.
• Coordinate with other departments to resolve customer issues.
• Communicate observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.

Education

Bachelor's Degree

Tools

Salesforce

InContact

AS400

Visual

SyteLine

Oracle

Job description

Job Description

I. Strategic Management

• Present ideas and solutions to help improve performance, domain processes and company policies.

II. People Management

• Participate in Team and Company activities such as town halls, team huddles and updates.
• Interact with teammates and share input in creative problem solving projects and action plans.

III. Technical/Functional Management

• Respond and resolve customer queries through tickets and phone calls.
• Research information and resolution for customer issues and inquiries.
• Process quotes and orders of customers.
• Coordinates with other departments of Dover Food Retail such as shipping, engineering, technical support and etc. to resolve customer's issues.
• Communicate and recommend observable patterns, customer behaviors, pain points and bottlenecks to Team Lead.

Qualifications And Educational Requirements

• Bachelor's Degree is required for this position.
• 3 Years experience in the BPO or Shared Services industry.
• 3 Years experience in handling customers whether it is through calls or emails.

Preferred Skills

• Technical Skills o Basic knowledge of Microsoft Programs
  • Basic knowledge or experience in Salesforce and InContact (CRM) is preferred.
  • Knowledge in ERP Systems such as AS400, Visual, SyteLine, Oracle is a plus.
• Communication Skills
  • Good English Communication Skills in oral and written communication.
  • Above average comprehension skills
  • Negotiation skills is a plus.
• Problem Solving Skills
  • Attention to details
  • Knows how to conduct research
• Decision Making Skills
• Customer Service Skills

Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos). Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.