Customer Service Associate | Make an Impact at TTEC Sta. Rosa, Laguna Onsite

TTEC; Santa Rosa; On-site; PHP 246,000 - 335,000; Full time

Job summary

TTEC in the Philippines is hiring a Customer Service Representative to be onsite in Santa Rosa, Laguna. You’ll help customers by answering inquiries, providing product information, and guiding them to resolutions with a friendly approach.

The role emphasizes phone/chat interactions, research to resolve issues, and a supportive, inclusive culture with opportunities for professional growth.

Qualifications

• High school diploma or at least 2 years of college
• 6 months of customer service or BPO experience for high school grads
• Ability to apply product knowledge and resolve issues
• Basic computer skills and good communication

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers and resolve issues for customers

Skills

Customer service experience

Communication skills

Computer skills

Education

Senior High School diploma or some college

Tools

Basic computer skills

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.