Customer Service Associate

Cepat Kredit Financing Inc.; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Good Deal Financing, Inc. is seeking a customer-focused specialist to guide clients through loan applications and servicing. You will respond to inquiries across channels, maintain accurate records, process payments, and resolve billing concerns with confidentiality and professionalism.

You will explain loan options and policies, coordinate with Credit, Collections and Sales teams, and ensure smooth service delivery to customers.

Qualifications

• Bachelor's degree in Business Administration, Finance or related field.
• Excellent verbal and written communication with customer-service focus.
• Detail-oriented with accuracy in records.
• Proficient in MS Office; able to learn CRM systems.
• Collaborate with Credit, Collections, Sales and other teams.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels during loan application.
• Maintain accurate customer records, process payments, and assist in resolving billing concerns.
• Handle customer complaints professionally, escalate complex issues when necessary.
• Explain loan products, eligibility requirements, repayment terms, and company policies to clients.
• Document interactions, prepare reports, maintain confidentiality, and coordinate with Credit, Collections, Sales teams.

Skills

Customer service

Communication

Detail-oriented

MS Office

Cross-functional collaboration

CRM learning ability

Education

Bachelor's degree in Business Admin/Finance/Marketing

Tools

CRM software

Job description

Employment and Deployment Information

Company Deployment: Good Deal Financing, Inc.

Recruitment Process: Facilitated by Cepat Kredit Financing, Inc.

Please be informed that Cepat Kredit Financing, Inc. is facilitating the recruitment and selection process on behalf of Good Deal Financing, Inc. Successful candidates will be directly employed by Good Deal Financing, Inc., which will serve as their official employer.

Job Description

• Respond to customer inquiries through phone, email, and in-person channels, and assist clients throughout the loan application process.

• Maintain accurate customer records, process payments, and assist in resolving account and billing concerns.

• Handle customer complaints professionally, resolve concerns promptly, and escalation complex issues when necessary.

• Explain loan products, financing options, eligibility requirements, repayment terms, and company policies to clients.

• Document customer interactions, prepare required reports, maintain confidentiality, and coordinate with Credit, Collections, Sales, and other internal teams to ensure smooth service delivery.

Job Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or any related field; fresh graduates are welcome to apply.

• Good verbal and written communication skills with a strong customer-service orientation.

• Detail-oriented and capable of maintaining accurate customer and account information.

• Basic proficiency in Microsoft Office applications and ability to learn CRM or customer management systems.

• Able to handle customer concerns professionally, maintain confidentiality, and work effectively with different departments.