Customer Service Assistant

Jobtailor; Philippines; On-site; PHP 320,000 - 520,000; Full time

Job summary

LUXASIA is a leading beauty omnichannel distribution platform in Asia Pacific, delivering luxury brands across 15 markets. The Order Management role supports timely fulfillment, stock deployment, and inventory accuracy, requiring a degree in business/logistics and at least two years in related roles.

The position emphasizes analytical skills, customer focus, and proficiency in Excel, with responsibilities spanning coordination with Sales and Warehouse teams and ongoing process improvements.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field.
• At least 2 years of experience in Customer Service, Order Management, Supply Chain, or related function.
• Strong analytical skills with high attention to detail.
• Customer-focused with excellent coordination and communication skills.
• Proficient in Microsoft Office applications, particularly Excel, with strong data entry and reporting skills.

Responsibilities

• Execute the end-to-end order management process for all assigned brands.
• Develop and implement new order management processes to support newly acquired brands.
• Perform stock deployment to consignment stores based on stockholding analysis.
• Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.
• Monitor out-of-stock items, perform RCA, and provide reports to improve product availability.
• Prepare of outright service level reports with accuracy.
• Process marketing material requests and sales support requirements with reports.
• Process outright customer orders and coordinate delivery schedules with Warehouse to minimize cancellations.
• Handle other administrative tasks such as allocation encoding for JV stock allocations and store transfers.
• Assist quarterly pullouts of non-moving stocks with inventory reports.
• Support internal audit activities by validating warehouse processes.
• Other duties as assigned by management.

Skills

Analytical skills

Problem-solving

Coordination & communication

MS Excel

Multitasking

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics

Tools

Microsoft Office

Excel

Job description

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose

To support the order management process by ensuring timely and accurate order fulfillment, stock deployment, and inventory management. The role is responsible for stock allocation based on stockholding analysis, processing sales and marketing requests, coordinating deliveries, and maintaining accurate system transactions and reports. It also provides timely analysis of out-of-stock items to support replenishment planning and improve product availability.

Description of Duties

• Execute the end-to-end order management process in accordance with established procedures for all assigned brands.
• Develop and implement new order management processes to support newly acquired brands, as required.
• Perform stock deployment to consignment stores based on approved stockholding analysis and inventory requirements.
• Coordinate with Sales and Warehouse teams to ensure timely, complete, and accurate order fulfillment.
• Monitor out-of-stock items, perform root cause analysis (RCA), and provide timely reports and recommendations to improve product availability and support replenishment planning.
• Timely and accurate preparation of outright service level report.
• Process marketing material requests and sales support requirements, ensuring complete documentation and providing served and unserved reports.
• Process outright customer orders and coordinate delivery schedules with the Warehouse to minimize purchase order cancellations.
• In charge with other administrative tasks such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.
• Facilitate the quarterly pullout of non-moving stocks from consignment stores by providing inventory reports and coordinating with the Sales team.
• Support internal audit activities by reviewing and validating compliance with key warehouse processes.
• Perform other duties and responsibilities as assigned by management.
• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• At least 2 years of experience in Customer Service, Order Management, Supply Chain, or a related function.
• Strong analytical skills with high attention to detail.
• Good problem-solving, judgment, and decision-making abilities.
• Customer-focused with excellent coordination and communication skills.
• Proficient in Microsoft Office applications, particularly Excel, with strong data entry and reporting skills.
• Able to work effectively in a fast-paced environment and manage multiple priorities.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence? If so, you are the one we are looking for.

To explore other careers opportunities, visit our careers page at luxasia.com/careers.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice at luxasia.com/recruitment-privacy-notice/ and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please do not contact LUXASIA’s employees or Talent & Excitement (T&E) team to present candidates for our roles. LUXASIA has its own panel of appointed agencies that it works with. Any agency interested in working with us must obtain prior written approval from LUXASIA’s T&E team before submitting candidates’ resumes, and only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any agency that does not have such agreement in place.