Customer Service Agent in Call Centers. Salary upto 25K-40K.

Recruitify_HR; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service-oriented company in Quezon City is seeking an experienced customer service representative. This role involves handling high-volume inbound calls, providing exceptional service, and collaborating with team members. Candidates should have 3-5 years of experience in customer service and strong communication skills. The position offers a supportive office environment focused on teamwork and customer satisfaction.

Qualifications

• 3-5 years of experience in customer service or call center environments.
• Ability to handle high volume inbound calls while maintaining professionalism.
• Document customer interactions and maintain accurate records.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Collaborate with team members to improve service quality and efficiency.
• Meet and exceed individual and team performance targets.

Skills

Strong communication skills

Interpersonal skills

Empathy

Patience

Attention to detail

Education

Diploma or equivalent experience

Job description

Description

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Handle high volume inbound calls while maintaining professionalism and empathy.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members to improve service quality and efficiency.
• Meet and exceed individual and team performance targets.

Requirements

• Educational Qualifications: Diploma or equivalent experience in a relevant field.
• Experience Level: 3-5 years of experience in customer service or call center environments.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Working Conditions: Office environment with a focus on teamwork and customer satisfaction.