Customer Service Advisor - Digital Intake - Baguio - 2025

cnx; Baguio; Presencial; PHP 223.000 - 290.000; Jornada completa

Descripción de la vacante

Cnx in Baguio is seeking a Customer Service Advisor for Digital Intake to support clients via inbound/outbound calls and online channels. You will resolve routine issues, document interactions, and maintain product knowledge while delivering courteous service.

The role requires a high school diploma with some experience, strong communication, and the ability to multitask in a fast-paced environment. Flexibility to rotate shifts and collaborate with the team is essential.

Formación

• HS diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Detail-oriented and dependable.
• Flexible and able to multitask in a fast-paced environment.
• Team player able to work independently.
• Patience in customer interactions and professional tone.
• Able to rotate shifts as needed.
• Location-based program may require additional skills.

Responsabilidades

• Handle customer inquiries via inbound/outbound calls and online channels.
• Provide factual, timely information and resolve routine problems.
• Clarify requirements, document interactions, and upsell where appropriate.
• Maintain knowledge of products/services and usage of call tracking database.
• Demonstrate empathy, greet customers professionally, and build rapport.
• Collaborate with team and adapt to shift rotations.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Empathy

Flexibility

Patience

Digital literacy

Educación

High School Diploma

Herramientas

Call tracking database

Descripción del empleo

Job Title:

Customer Service Advisor - Digital Intake - Baguio - 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Baguio City - TechnoHub A

Language Requirements:

Time Type:

Full time

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