Customer Service Advisor - ANE Makati 2025

cnx; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix in Makati is seeking a Customer Service Advisor to handle inbound and outbound calls and internet interactions, delivering quality service and resolving routine issues. You will maintain product knowledge, log activities, and aim to meet KPIs while offering additional products or services.

The role requires a high school diploma with 3–6 months of relevant experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Able to rotate shifts; may vary by country/program.

Responsibilities

• Meet KPIs for service delivered to customers.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers courteously using procedures.
• Maintain basic knowledge of client products/services.
• Prepare accurate work and document accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking database.
• Respond to inquiries by referring to materials or senior staff.

Skills

Customer service

Computer skills

Communication

Multitasking

Attention to detail

Teamwork

Flexibility

Patience

Education

High School Diploma

Tools

Call tracking database

Job description

Job Title:

Customer Service Advisor - ANE Makati 2025

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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Location

PHL Makati City - Ayala North Exchange

Time Type

Full time

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