Talent Connect - ANE 2025

cnx; Makati; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Zusammenfassung

Concentrix is seeking a dedicated Advisor I, Customer Service in Makati to support customers via phone, email, and chat, resolving routine queries and ensuring KPI targets are met.

The role requires a high school diploma with up to six months of relevant experience, strong communication and PC skills, and the ability to work in a fast-paced environment with flexible shifts.

Join a dynamic team delivering quality service and opportunities for growth.

Qualifikationen

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.

Aufgaben

• Meet service KPIs to ensure quality customer service.
• Clarify customer requirements; probe for understanding and resolve issues.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff.

Kenntnisse

Customer service

Communication

PC literacy

Multitasking

Attention to detail

Teamwork

Ausbildung

High school diploma

Tools

Call tracking database

Jobbeschreibung

Job Title:

Talent Connect - ANE 2025

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain basic knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in call tracking database

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

High school diploma with three to six months of relevant experience preferred

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Ability to rotate shifts, as needed

Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

#LI-DNI

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

Time Type:

Full time

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