Customer Service & Admin Assistant

24x7 Direct Pty Ltd; Metro Manila; Remote; PHP 355,000 - 426,000; Full time

Benefits offered by this job

HMO after probation

Laptop provided after 30 days

13th Month Pay

Job summary

24x7 Direct Pty Ltd is seeking a remote Customer Service & Admin Assistant to handle end-to-end administrative tasks, order management, and responsive customer communication. The role emphasizes accuracy, organization, and timely reporting within a full-time, work-from-home setup.

The candidate will manage phone/email inquiries, process orders, maintain data quality, and support month-end reporting while adhering to fixed shift times and maintaining professional standards.

Qualifications

• Intermediate MS Office skills including Excel and PowerPoint.
• Deadline-driven and organized.
• Strong verbal and written communication skills.
• ERP experience.
• Preferably worked with B2B sales with an Australian business.

Responsibilities

• General Admin including triaging of phone calls, enquiries and emails.
• Order taking calls / sales calls / customer service / database hygiene.
• Order keying / validation / highlighting discrepancies.
• Short supply notifications including following up available reorder dates.
• Order invoicing in portals and record maintenance for dispatches.
• Timeslot booking with transport.
• AR related work.
• Record retailer sales trends and demands using a variety of resources.
• Customer weekly reports and forecasts.
• Assist with month end report downloads.
• Taking and recording consumer feedback via phone, email, web submission.
• Closure of customer complaints and set up.
• Attend regular meetings as required.
• Uploading of recipes to customer from Instagram to website.
• Review customer websites to ensure images / data is accurate.
• Market research.
• Back up of key logistics functions.

Skills

MS Excel

PowerPoint

Deadline-driven

Verbal & written comms

ERP experience

B2B AU sales

Job description

Role OverviewWe are seeking a detail-oriented and highly organized Customer Service & Admin Assistant to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.

This is a remote position.

We are seeking a detail-oriented and highly organized Customer Service & Admin Assistant to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.

Functional Responsibilities (Not Limited To)

• General Admin including Triaging of phone calls, enquiries and emails
• Order Taking Calls / Sales Calls / Customer Service / Database Hygiene
• Order Keying / Validation / Highlighting discrepancies
• Short Supply Notifications including following up available reorder dates
• Order Invoicing in Portals and record maintenance for dispatches
• Timeslot Booking with Transport
• AR Related Work
• Recorder retailer sales trends and demands using a variety of resources
• Customer Weekly Reports and Forecasts
• Assist with month end report downloads
• Taking and recording consumer feedback via phone, email, web submission.
• Closure of customer complaints and set up
• Attend Regular meetings as required
• Uploading of Recipes to customer from Instagram to Website
• Review customer websites to ensure images / data is accurate
• Market Research
• Back up of key logistics functions

Requirements

• Intermediate MS Office Skills - Excel and PowerPoint is a must
• Deadline-driven
• Strong verbal and written communication skills
• ERP Experience
• Preferably worked with business to business sales with an Australian business.

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role-not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job, not a side gig or freelance task

Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

• Monthly Salary: Php 35,000
• Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
• You will be paid extra for overtime and Philippines' public holidays
• Probation: 6 months and after Probation
• 10 days annual leave credits
• 5 days of sick leave
• HMO offered after 6-months probation
• Eligible for 13th Month Pay after 30 days
• Annual salary review
• Laptop provided after 30 days
• Permanent work-from-home role. You will have to use your own internet.
• SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday