Customer Sales Associate at SM Makati Department Store

Vision Express Philippines; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Vision Express Philippines is seeking a customer-focused retail associate to help shoppers find the right eyewear. You will guide frame and lens choices, explain features, and support day-to-day store operations.

No prior optical experience required as comprehensive training will be provided. The role blends retail sales with optical product knowledge, requiring flexibility for shifting schedules, weekends, and mall hours.

Qualifications

• Willing to be assigned to SM Makati (Department Store).
• At least Senior High School graduate or College level.
• With at least 6 months of sales or retail experience; experience in lifestyle or fashion-related stores is an advantage.
• Friendly, confident, and customer-focused; able to engage customers, recommend products, and create a positive store experience.
• Willing to learn basic optical product knowledge (training provided).
• Willing to work shifting schedules, weekends, and holidays, in line with mall operating hours.
• Open to assignment in different store locations based on operational requirements.

Responsibilities

• Assist customers in choosing frames, sunglasses, and lenses.
• Explain lens types, coatings, and product features.
• Achieve sales targets through different sales strategies and quality service.
• Support eyewear fitting, adjustments, and after-sales concerns.
• Maintain store displays and assist with inventory.

Skills

Retail sales

Customer service

Product knowledge

Education

Senior High School graduate or College level

Job description

About the Role

You will help customers find the right eyewear by providing product guidance, assisting with frame and lens options, and supporting overall store operations. This role combines customer service, retail sales, and optical product knowledge.

Key responsibilities

• Assist customers in choosing frames, sunglasses, and lenses.
• Explain lens types, coatings, and product features.
• Achieve sales targets through different sales strategies and quality service.
• Support eyewear fitting, adjustments, and after-sales concerns.
• Maintain store displays and assist with inventory.

Qualifications

• Candidate must be willing to be assigned to SM Makati (Department Store).
• At least Senior High School graduate or College level.
• With at least 6 months of sales or retail experience, including background in selling, cashiering, or customer service; experience in lifestyle or fashion-related stores is an advantage.
• Friendly, confident, and customer-focused; able to engage customers, recommend products, and create a positive store experience.
• Willing to learn basic optical product knowledge (training provided), including frames, lenses, coatings, and eyewear care.
• Willing to work shifting schedules, weekends, and holidays, in line with mall operating hours.
• Open to assignment in different store locations based on operational requirements.