Customer Resolution Team Lead, Payments & Collections

3M GLOBAL SERVICE CENTER PHILIPPINES; Philippines; Remote; PHP 900,000 - 1,400,000; Full time

Job summary

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Senior Finance Team Lead to supervise End-to-End CIR teams, drive performance, and ensure alignment with financial controls and policies. You will lead, coach and develop team members, manage workloads, conduct 1:1s, and provide timely feedback to foster career growth and continuous learning while delivering accurate reports.

Additionally, you will coordinate with credit, finance and sales to resolve complex customer issues, optimize collections

Qualifications

• Bachelor's degree required with minimum 6 years' experience in finance, accounts receivable/collections or pricing.
• Minimum 3 years' experience in a leadership position.
• Strong analytical, communication, and presentation skills with the ability to multi-task under time constraints.
• Ability to engage, influence, coach, develop others, and lead cross-functional teams.

Responsibilities

• Supervise End-to-End CIR teams, including 1:1s, workload prioritization, and feedback.
• Manage team development, focusing on career growth and continued learning.
• Facilitate customer meetings to reconcile issues, conflicts, and ensure timely payments.
• Adapt techniques to solve complex problems and analyze team data for actionable directives.
• Set priorities, assign tasks, provide performance feedback, and lead change initiatives
• Prepare and present regular reports on collections and dispute activities and performance
• Lead projects, ensuring alignment with business strategies and meeting objectives and deadlines
• Participate in corporate programs, comply with standards and policies, and uphold 3M's values and ethics.
• Has a considerable impact on the functional work group/team, providing coaching and leadership.
• Train, mentor and evaluate the performance of the team
• Develop and implement strategies to improve team performance and efficiency
• Manage project timelines, resources, and deliverables to ensure successful outcomes
• Collaborate cross-functionally to address customer complaints and find creative solutions with other departments, such as credit, finance, and sales, to resolve complex issues and improve overall customer experience
• Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
• Lead and support the implementation of new processes and manage change initiatives.
• Coordinate with other departments, such as accounting and customer service, to resolve issues related to

Skills

Leadership

Analytical

Communication

Presentation

Multi-tasking

Coaching

Cross-functional collaboration

Education

Bachelor's degree in finance or related field

Job description

3M GLOBAL SERVICE CENTER PHILIPPINES is seeking a Senior Finance Team Lead to supervise End-to-End CIR teams, drive performance, and ensure alignment with financial controls and policies. You will lead, coach and develop team members, manage workloads, conduct 1:1s, and provide timely feedback to foster career growth and continuous learning while delivering accurate reports.

Additionally, you will coordinate with credit, finance and sales to resolve complex customer issues, optimize collections