Customer Relationship Manager North And Central Luzon West

Globe Telecom; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Globe Telecom is seeking a Customer Relationship Manager to build and maintain strong client relationships across North and Central Luzon, including Cagayan, Isabela, Nueva Vizcaya, Quirino, Nueva Ecija, Tarlac, Bulacan and Aurora. You will focus on satisfaction, retention and loyalty while coordinating with sales to drive revenue.

The role requires 5+ years in a technical or B2B environment, excellent communication, and the ability to manage contracts and deliver client-focused solutions.

Qualifications

• 5+ years of sales experience in technical, enterprise or B2B environments.
• Proven account management or related experience.
• Experience delivering client-focused solutions based on customer needs.
• Industry background in Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics.

Responsibilities

• Develop and nurture relationships with clients to understand their needs and preferences.
• Retain clients by addressing concerns, resolving issues, and providing high-level service.
• Serve as main point of contact for clients; provide regular updates on products, services and trends.
• Identify opportunities for upselling and cross-selling with the sales team to generate new revenue.
• Handle and resolve client complaints or issues promptly; escalate when needed.
• Monitor client metrics and use data to propose strategies to improve satisfaction and loyalty.
• Collaborate with legal/finance to manage contracts and SLAs; ensure compliance and renewal.
• Gather client feedback via surveys/interviews to identify improvements and drive quality.

Skills

Sales experience

Account management

Client-focused solutions

Industry background

Communication

Articulation

Attention to detail

Willingness to relocate

Education

Bachelor's degree

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.

This role will be assigned in North and Central Luzon (West - Region 2) in the following provinces:

• Cagayan
• Isabela
• Nueva Viscaya
• Quirino
• Nueva Ecija
• Tarlac
• Bulacan
• Aurora

Duties And Responsibilities

• Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services
• Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty
• Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends
• Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling
• Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction
• Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships
• Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements
• Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services
• Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty

Requirements

• 5+ years of sales in Technical, Enterprise, or B2B environment
• Proven account management or other relevant experience
• Experience in delivering client-focused solutions based on customer needs
• Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics
• Exceptional communication skills and proven effectiveness in delivering the needed presentation
• Able to articulate well and keep up with the changing language of products and telecommunications industry
• Keen attention to detail and adherence to deadlines
• Bachelor's Degree in Any Field
• Candidate must be flexible to work and be assigned in North and Central Luzon (West - Region 2) in the following provinces:
• Cagayan
• Isabela
• Nueva Viscaya
• Quirino
• Nueva Ecija
• Tarlac
• Bulacan
• Aurora

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.