Customer Relations Associate (Order Management)

Ivoclar Vivadent Services & Support, Inc.; Santa Rosa; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Ivoclar Vivadent Services & Support, Inc. in Santa Rosa, Laguna seeks a Data & CRM Specialist to create and maintain customer accounts, pricing, and sales data in CRM and SAP. You will manage master data, territories, commission tables, and support Salesforce updates.

You will act as SAP Power User, assist with SAP BW setup, and collaborate with cross-functional teams to improve CRM processes and ensure accurate reporting for sales and marketing.

Qualifications

• Bachelor's degree or equivalent work experience in business-related field.
• 2+ years in a BPO, customer service, CRM, order management, or operations environment.
• Experience with CRM platforms like Salesforce or SAP.
• Strong SAP-ERP knowledge and support for business processes.
• Advanced Excel and Word; analytical and organizational skills.
• Excellent written and verbal communication; cross-functional collaboration.

Responsibilities

• Create, maintain, and update customer accounts, pricing information, and sales data within CRM and SAP.
• Manage customer master data, sales territories, commission tables, and account records.
• Support customer account setup, archiving, merging, and data maintenance in Salesforce.
• Process pricing updates, promotions, rebates, royalties, and related reporting activities.
• Coordinate data transfers and support commission processing activities.
• Maintain accurate customer lists and business records for sales and marketing teams.
• Serve as a SAP Power User, providing process support, troubleshooting, and guidance to colleagues.
• Assist with SAP Business Warehouse setup, user support, and training activities.
• Identify process improvement opportunities and support documentation and compliance requirements.
• Partner with cross-functional teams to ensure efficient and accurate CRM operations.

Skills

SAP-ERP knowledge

Salesforce experience

CRM data maintenance

Advanced Excel

Analytical skills

Communication skills

BPO/customer service experience

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP ERP

SAP Business Warehouse

Job description

Company description:

We support dentists, dental technicians and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health and quality of life, today and in the future. We are inspired by the knowledge that together we grow better.

Job description:

• Create, maintain, and update customer accounts, pricing information, and sales-related data within CRM and SAP systems.
• Manage customer master data, sales territories, commission tables, and account records.
• Support customer account setup, archiving, merging, and ongoing data maintenance in Salesforce.
• Process pricing updates, promotions, rebates, royalties, and related reporting activities.
• Coordinate data transfers and support commission processing activities.
• Maintain accurate customer lists and business records for sales and marketing teams.
• Serve as a SAP Power User, providing process support, troubleshooting, and guidance to colleagues.
• Assist with SAP Business Warehouse setup, user support, and training activities.
• Identify process improvement opportunities and support documentation and compliance requirements.
• Partner with cross-functional teams to ensure efficient and accurate CRM operations.

Profile description:

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
• At least 2 years of experience in a BPO, customer service, CRM, order management, or business operations environment.
• Experience working with CRM platforms, such as Salesforce, SAP, or similar business systems.
• Strong SAP-ERP knowledge and experience supporting business processes.
• Advanced Microsoft Excel and Microsoft Word skills.Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with cross-functional teams and stakeholders.

We offer:

• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.
• Hybrid work setup