Customer Service Representative (Full-Time; Early Morning Shift)

Linde Philippines, Inc.; Carmen; Hybrid; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Early Morning Shift

Hybrid work upon regularization

Referral incentives

20–30 leave days per year (incl. cash-

Job summary

Linde Philippines, Inc. is seeking a Customer Service & Order Management professional to act as the first contact for Region South Pacific customers, handling orders and inquiries. You will ensure orders are created accurately in SAP and record customer inquiries with clear ownership and resolution.

You will maintain customer master data across SAP and CRM, minimize dissatisfaction through timely responses, and build strong cross-department relationships to support service excellence.

Qualifications

• Graduate of a 4-year business-related course.
• Related experience in Customer Service and Account Management.
• Good negotiation skills at highest level (capable of representing business in major customer issues).
• Through knowledge of order to cash process.

Responsibilities

• Serve as the first point of contact for Region South Pacific customers for orders, queries, complaints and account information.
• Prepare, process and ensure accurate order creation in SAP.
• Accurately identify and record customer inquiries with ownership and resolution.
• Minimize dissatisfaction by handling inquiries within agreed timescales.
• Establish positive relationships with customers to maintain loyalty.
• Utilize SAP and CRM to manage customer master data and CRM activities.
• Build strong collaborative relationships with other departments.

Skills

Negotiation

Order-to-Cash

Customer Service

Account Management

CRM knowledge

Education

4-year business-related course

Tools

SAP

CRM systems

Job description

• Shift: Early Morning Shift, and Fixed Rest Days (Saturday & Sunday)
• Hybrid work Set up upon regularization
• Unlimited opportunities for employee referral incentives across the organization
• Total of 30 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Purpose of the Position

• Will act as the first point of contact for Region South Pacific' customer in relation to order placement and order related queries and customer inquiries, complaints, product and account information
• Prepare, process and ensure that orders are created in SAP correctly.
• Accurate identification and recording of customer inquiries, with appropriate ownership and resolution.
• Minimize customer dissatisfaction by ensuring inquiries are handled within agreed timescales.
• Establish positive relationships with customers to maintain loyalty.
• Accurate and maximum utilization of SAP functionality in maintenance of customer master database and CRM functionalities, particularly tele query to capture all customer inquiries to support CRM intent.
• Build strong collaborative relationships with other departments

Required Qualifications / Experience

• Graduate of a 4-year business-related course
• Related experience in Customer Service and Account Management
• Good negotiation skills- at highest level (capable of representing business in major customer issues).
• Through knowledge of order to cash process