Customer Quality Engineer

Full Chance Philippines Inc; Malvar; On-site; PHP 420,000 - 540,000; Full time

Job summary

Full Chance Philippines Inc is seeking a Customer Quality Engineer (CQE) to manage customer quality concerns, investigate product and process issues, and drive effective corrective and preventive actions.

You will coordinate with customers, Production, Engineering, and other departments to resolve quality concerns, monitor corrective actions for effectiveness, and support audits and continuous improvement initiatives to boost customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering or related field is required.
• Experience in Quality Engineering, Customer Quality, or Manufacturing Quality is preferred.
• Strong analytical, communication, and problem-solving abilities.

Responsibilities

• Handle and investigate customer complaints and quality issues.
• Coordinate with customers, Production, Engineering, and other departments to resolve quality concerns.
• Monitor corrective actions and ensure their effectiveness.
• Support customer audits, quality meetings, and continuous improvement activities.
• Ensure compliance with customer requirements and quality standards.
• Participate in customer audits, quality meetings, and technical discussions when required.

Skills

Analytical skills

Communication

Problem solving

Independence

Team coordination

MS Office

Excel

Education

Bachelor’s degree in Engineering

Tools

Microsoft Office

Excel

Job description

A Customer Quality Engineer (CQE) is responsible for managing customer quality concerns, investigating product and process-related issues, and ensuring effective corrective and preventive actions.

Job Responsibilities

• Handle and investigate customer complaints and quality issues.

• Coordinate with customers, Production, Engineering, and other departments to resolve quality concerns.

• Monitor corrective actions and ensure their effectiveness.

• Support customer audits, quality meetings, and continuous improvement activities.

• Ensure compliance with customer requirements and quality standards.

• Participate in customer audits, quality meetings, and technical discussions when required.

• Support continuous improvement initiatives to reduce defects and improve customer satisfaction.

Job Qualification

• Bachelor’s degree in Engineering or related field.

• Experience in Quality Engineering, Customer Quality, or Manufacturing Quality is preferred.

• Good analytical, communication, and problem-solving skills.

• Proficient in Microsoft Office, especially Excel.

• Able to work independently and coordinate effectively with different teams.