Customer Quality Engineer

Texas Instruments; Mabalacat; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Texas Instruments is seeking an energetic, service-minded engineer to provide quality-assurance support to customers, service teams, and production operations to ensure TI's products meet customer and division quality requirements while maintaining production flow.

The Quality Engineer at TI proactively drives quality improvement in assigned areas with the goal of zero defect performance and supports process improvement and problem-solving efforts to protect and improve product quality and

Qualifications

• Bachelor's degree in Electrical Engineering, Chemical Engineering, Materials Engineering or related engineering fields of study.
• Minimum 5 years experience working in a semiconductor environment.

Responsibilities

• Driving alignment within business units to meet quality requirements for products, processes and services
• Acting as the primary quality representative for customer returns and customer communication for quality related issues
• Being the Team Leader for a multi-discipline team to solve customer issues
• Identifying systematic issues and driving continuous improvement across the processes
• Ensuring compliance and effectiveness of corrective and preventive actions identified
• Balancing customer satisfaction indices, customer quality indices and internal quality indices
• Some domestic or international travel may be required to support customer engagements

Skills

Communication skills

Analytical skills

Problem solving

Time management

Customer interface

Leadership

Teamwork

Accountability

Extended hours flexibility

Education

Electrical Eng

Chemical Eng

Materials Eng

Related engineering

Job description

Change the world. Love your job.

Texas Instruments is looking for an energetic, service minded engineer, who enjoys helping others to succeed by providing quality-assurance support to customers, service teams, assigned production operations and programs to ensure that TI's products are built in accordance with customer and division quality requirements while maintaining production flow. The Quality Engineer at TI supports production operations and ensures the integrity of components and products produced. This individual proactively drives quality improvement efforts in assigned areas with the goal of achieving 'zero defect' performance. The role also supports process improvement and problem-solving efforts with the focus on protecting and improving product quality and satisfying both internal and external customers.

Responsibilities include:

• Driving alignment within business units to meet quality requirements for products, processes and services

• Acting as the primary quality representative for customer returns and customer communication for quality related issues

• Being the Team Leader for a multi-discipline team to solve customer issues

• Identifying systematic issues and driving continuous improvement across the processes

• Ensuring compliance and effectiveness of corrective and preventive actions identified

• Balancing customer satisfaction indices, customer quality indices and internal quality indices

• Some domestic or international travel may be required to support customer engagements

Why TI?

• Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.

• We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI (https://edbz.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/pages/4012)

• Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us. Please find our country-specific benefits here (https://careers.ti.com/en/sites/CX/pages/benefits)

About Texas Instruments

Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com .

Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.

Minimum Requirements:

• Bachelors degree in Electrical Engineering, Chemical Engineering, Materials Engineering or related engineering fields of study

• Minimum 5 years experience working in a semiconductor environment

Preferred Qualifications:

• Strong verbal and written communication skills

• Demonstrates strong analytical and problem solving skills with exceptional customer interface

• Strong time management skills that enable on-time project delivery

• Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment

• With strong commitment and accountability to drive closure of customer complaints with robust root cause analysis and corrective / preventive actions

• Ability to manage customer expectations, and drive for results within TI to ensure that customer expectations are met

• Ability to interface and build relationships with customers and internal TI functions

• Have a passion for meeting customer needs and be able to influence without direct authority

• Willing to work in extended hours to ensure customer expectations are met on time

ECL/GTC Required: Yes