Customer Quality Champion — CAPA & Audit Lead

Ajinomoto Philippines Corporation; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Additional leave

Christmas groceries

Company events

Discounted lunch

HMO

Health insurance

Life insurance

Promotion opportunities

Paid training

Pay raise

Performance bonus

Others

Job summary

Ajinomoto Philippines Corporation is seeking a dedicated quality assurance specialist to manage customer complaints, evaluate investigations, and respond promptly and professionally.

You will document and analyze all cases, coordinate with cross-functional teams to identify root causes, implement CAPA, provide technical documents, and participate in internal and external audits, with involvement in special projects related to upgrades to the customer service system.

Qualifications

• Bachelor's degree in science or related field.
• Experience in FMCG industry (min 1 year).
• Familiar with quality handling, customer complaints, and quality systems.

Responsibilities

• Manage customer complaints and investigate results promptly and professionally.
• Ensure proper documentation, analysis, and resolution per quality standards.
• Coordinate with cross-functional teams to identify root causes and implement CAPA.
• Provide technical documents based on customer requirements.
• Engage in internal and external audit activities.
• Support special issue handling and upgrade projects for customer service systems.

Skills

Effective communication

Quality management systems

Critical thinking

Education

Bachelor of Science (Chemical/Chemical Eng, Biology, Food Tech/Science)

Job description

Ajinomoto Philippines Corporation is seeking a dedicated quality assurance specialist to manage customer complaints, evaluate investigations, and respond promptly and professionally.

You will document and analyze all cases, coordinate with cross-functional teams to identify root causes, implement CAPA, provide technical documents, and participate in internal and external audits, with involvement in special projects related to upgrades to the customer service system.