Customer Journey Architect – Lending & Data Automation

ING Hubs Philippines; Manila; On-site; PHP 4,305,043 - 5,535,055; Full time

Job summary

ING Hubs Philippines is looking for a Customer Journey Expert to enable zero-touch deal capture and transaction processing as part of its Integration squad. This role requires a deep understanding of lending, strong analytical skills, and the ability to work in a complex international environment.

The successful candidate will be responsible for translating customer needs into business requirements, designing end-to-end processes, and ensuring regulatory compliance. A master's degree and 3-5 years of relevant experience are essential.

Qualifications

• 3-5 years working experience in a similar role.
• Experience in defining data needs and designing data models.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide input for the development team and support the product owner.
• Translate customer wishes into clear business requirements.
• Design end-to-end processes for customer and operations.

Skills

Data exchange patterns

Problem analysis

Agile methodologies

Education

Master's degree or equivalent

Tools

LoanIQ

API design

Job description

ING Hubs Philippines is looking for a Customer Journey Expert to enable zero-touch deal capture and transaction processing as part of its Integration squad. This role requires a deep understanding of lending, strong analytical skills, and the ability to work in a complex international environment.

The successful candidate will be responsible for translating customer needs into business requirements, designing end-to-end processes, and ensuring regulatory compliance. A master's degree and 3-5 years of relevant experience are essential.