Customer Experience Specialist

Our Clients; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Our Clients is seeking a Customer Service Representative (CSR) to provide support to customers through phone, email, chat, or other channels. You will handle inquiries, resolve concerns, process requests, and ensure a positive customer experience while meeting service and performance standards.

The role requires adaptability, attention to detail, and a customer-first approach. Onsite work may be required, with shifting schedules, weekends, and holidays as needed to maintain service levels and

Qualifications

• High school graduate or senior high school graduate is required.
• BPO experience is an advantage but not mandatory.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Computer literacy and ability to navigate multiple systems.
• Ability to work in a fast-paced, target-driven environment.
• Willing to work shifting schedules, weekends and holidays when required.
• Willing to work onsite, depending on account requirements.

Responsibilities

• Handle customer inquiries, concerns, and requests in a professional and timely manner.
• Provide accurate information regarding products, services, accounts, orders, or processes.
• Resolve customer issues through effective problem-solving and escalation when necessary.
• Maintain a high level of customer satisfaction and deliver a positive customer experience.
• Process customer transactions, requests, account updates, and other service-related activities accurately.
• Document customer interactions and maintain accurate records in the system.
• Follow company policies, procedures, quality standards, and data privacy guidelines.
• Meet established performance metrics such as Average Handling Time (AHT), Quality, CSAT, Attendance, and Productivity.
• Collaborate with internal teams to address complex customer concerns and ensure timely resolution.
• Stay updated on company products, services, processes, and system changes.
• Perform other duties and responsibilities related to customer service operations as assigned.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Fast-paced environment

Shifting schedules

Onsite work

Computer literacy

Education

High School / Senior High School graduate

Job description

Our Clients is seeking a Customer Service Representative (CSR) to provide support to customers through phone, email, chat, or other channels. You will handle inquiries, resolve concerns, process requests, and ensure a positive customer experience while meeting service and performance standards.

The role requires adaptability, attention to detail, and a customer-first approach. Onsite work may be required, with shifting schedules, weekends, and holidays as needed to maintain service levels and