Customer Experience Partner

CoStar; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work setup

Perkbox discounts

LinkedIn Learning access

Mental health support (EAP)

Growth opportunities

Job summary

CoStar Group is seeking a Customer Experience Partner in the Philippines to ensure an outstanding customer journey. You will be the first contact for inquiries, from basic website support to complex technical troubleshooting.

You will gather customer feedback, drive product adoption, and collaborate with cross-functional teams on system updates and reporting. The role includes billing reconciliation and ensuring tickets are resolved within SLA, in a hybrid work setup.

Qualifications

• Bachelor’s degree or equivalent is required.
• 1–2 years in customer service or similar role.
• Excellent verbal and written communication.
• Ability to meet tight deadlines in high-pressure settings.
• Proficient with Freshdesk and 3CX.
• Strong problem-solving and customer-first mindset.
• Good organizational and time-management skills.

Responsibilities

• Be the first contact via phone, chat, and email and resolve inquiries of varying complexity.
• Own issues end-to-end, coordinating with internal teams for timely resolution.
• Build strong customer relationships, share feedback, and drive product adoption.
• Coordinate artwork, templates, system updates, and reporting with cross-functional teams.
• Manage billing reconciliation, supplier invoices, and payment follow-ups.
• Resolve helpdesk tickets within SLA while maintaining accuracy.

Skills

Verbal communication

Written communication

Customer-focused

Problem-solving

Time management

Education

Bachelor’s Degree or equivalent qualification

Tools

Freshdesk

3CX

Job description

Customer Experience Partner

Job Description

The Role

The Customer Experience Partner ensures an outstanding customer journey by serving as the first point of contact for enquiries, from basic website support to complex technical troubleshooting. The role also gathers and shares customer feedback with internal teams to drive product improvements and enhance the overall customer experience.

What You’ll be Doing

• Act as the first point of contact via phone, chat, and email, resolving customer enquiries of varying complexity.
• Take ownership of issues end-to-end, collaborating with internal teams to ensure timely resolution.
• Build strong customer relationships, share feedback, and drive product adoption.
• Coordinate artwork, templates, system updates, and reporting with cross-functional teams.
• Manage billing reconciliation, supplier invoices, and payment follow-ups.
• Resolve helpdesk tickets within SLA requirements while maintaining high attention to detail.

About You

• Bachelor’s Degree or equivalent qualification.
• 1–2 years of experience in customer service or a related role.
• Strong verbal and written communication skills.
• Ability to work efficiently under tight deadlines and perform well in high-pressure environments.
• Proficiency in customer support and communication software, including Freshdesk and 3CX.
• Strong problem-solving skills with a customer-focused mindset.
• Good organizational and time-management abilities.

Why join us?

We’re the right size business for you to make a real impact, with a workplace culture where you can be you.

Perks of the role include:

• Discover your ideal work-life balance with our approach to a hybrid set-up – whether it's making the most of working remotely or from our office
• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more
• Access to LinkedIn Learning, giving you learning opportunities to upskill and work on your personal growth
• Access to top-notch mental health support through our Employee Assistance Program
• Continuous opportunities to leap, learn and grow.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

Equity, Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people). We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at [e-mail] or leave a message on 1300 858 356 and we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing