Customer Experience Centre Lead

IWG plc; Parañaque; On-site; PHP 500,000 - 800,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead our centre's on-site operations and performance. You will be responsible for everything at the site, solving challenges, giving tours to prospects and upselling to existing customers, while ensuring outstanding customer care that turns visitors into brand ambassadors for you and IWG.

Your leadership will focus on delivering a world-class experience and building a resilient, high-performing team dedicated to service excellence.

Qualifications

• Experience delivering against targets when leading a small team.
• Experience running a flexible workspace centre or similar high customer‑focused site.
• Mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Skills

Customer focus

Sales mindset

Ownership mindset

Resilience

Job description

IWG plc is seeking a Customer Services Manager to lead our centre's on-site operations and performance. You will be responsible for everything at the site, solving challenges, giving tours to prospects and upselling to existing customers, while ensuring outstanding customer care that turns visitors into brand ambassadors for you and IWG.

Your leadership will focus on delivering a world-class experience and building a resilient, high-performing team dedicated to service excellence.