Customer Experience Associate - Entry Level

Bravissimo Resourcing Inc.; Makati; On-site; PHP 20,000 - 30,000; Full time

Job summary

A customer service firm in Metro Manila is seeking Customer Service Representatives to assist customers with inquiries, resolve complaints, and process orders. Ideal candidates will have a Bachelor's degree and may include fresh graduates. The role involves maintaining records of interactions and providing product information. This position offers opportunities to help people and foster excellent customer experiences in an onsite environment.

Qualifications

• Open to fresh graduates with no prior experience.
• Must have experience handling voice accounts.
• Experience handling voice accounts is a must.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and escape issues when necessary.
• Process orders, payments, returns, and account changes.
• Maintain accurate records of customer interactions.
• Provide information about products and services.
• Assist in selling products or services when applicable.

Education

Bachelor's degree

Job description

A customer service firm in Metro Manila is seeking Customer Service Representatives to assist customers with inquiries, resolve complaints, and process orders. Ideal candidates will have a Bachelor's degree and may include fresh graduates. The role involves maintaining records of interactions and providing product information. This position offers opportunities to help people and foster excellent customer experiences in an onsite environment.