Customer Experience Associate

Metacom Careers; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Service Associate to handle client inquiries via phone and email, ensuring timely resolutions and quality support. You will maintain records, collaborate with colleagues, and participate in ongoing training to grow product knowledge.

This role emphasizes strong English communication, a positive attitude, and familiarity with call center operations, offering a chance to develop skills in a dynamic environment.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: 0–2 years in customer service or related field.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with call centre operations.

Responsibilities

• Provide exceptional customer service and support to clients via phone and email.
• Address customer inquiries and resolve issues promptly and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and service delivery.
• Participate in training sessions to develop skills and product knowledge.

Skills

Strong communication and interpersonal

English proficiency (written & spoken)

Positive attitude & willingness to学习

Call centre operations familiarity

Education

High School Diploma or equivalent

Job description

Metacom Careers is seeking an entry-level Customer Service Associate to handle client inquiries via phone and email, ensuring timely resolutions and quality support. You will maintain records, collaborate with colleagues, and participate in ongoing training to grow product knowledge.

This role emphasizes strong English communication, a positive attitude, and familiarity with call center operations, offering a chance to develop skills in a dynamic environment.