Customer Due Diligence & Risk Operations Manager

FWD Group Management Holdings Limited; Taguig; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

FWD Group is seeking an experienced AML and Financial Crime Leader based in Manila to manage customer due diligence, sanctions screening, and ongoing monitoring across the lifecycle. The role focuses on risk assessment, policy compliance, and governance oversight within a regulated environment.

The ideal candidate has 8–12+ years in AML, with strong knowledge of CDD/EDD, screening, and analytics. The position offers a senior track with growth opportunities in a dynamic, customer‑centric insurer.

Qualifications

• Bachelor’s degree in Finance, Accounting, Economics, Risk Management or related discipline.
• Preferably with CAMS or ICA certifications.
• 8–12+ years in AML/Financial Crime operations, due diligence, and monitoring.

Responsibilities

• Oversee customer due diligence, sanctions screening, and risk rating processes across the customer lifecycle.
• Lead and govern CDD/EDD reviews, risk assessments, and decision support for high‑risk cases.
• Manage ongoing monitoring, name screening, and transaction monitoring activities.
• Coordinate audit responses, regulatory remediation, and governance reporting.
• Drive data governance and analytics to improve control effectiveness and reporting.

Skills

AML Operations

CDD/EDD

Transaction Monitoring

Regulatory Knowledge

Data Analytics

Education

Bachelor’s degree in Finance/Accounting/Economics/Risk Management

CAMS or ICA certifications (preferred)

Tools

AML systems

Screening platforms

Case management tools

Data analytics solutions

Job description

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

About FWD Life Philippines FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end‑2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid‑up Capital(1) and New Business Annual Premium Equivalent(2), respectively. For more information, please visit fwd.com.ph. 1 www.insurance.gov.ph > Statistics > Life > 2022 > Based on Paid‑Up Capital 2 www.insurance.gov.ph > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The role is responsible for managing and overseeing customer due diligence, customer risk assessment, sanctions screening, enhanced due diligence, ongoing monitoring, and financial crime risk management activities across the customer lifecycle.

The role ensures the effective execution of AML and customer due diligence controls, while supporting ongoing monitoring, governance, analytics, quality assurance, and continuous improvement initiatives to strengthen the organization’s financial crime risk management framework.

The role combines operational management and risk oversight responsibilities and is accountable for ensuring compliance with regulatory requirements, internal policies, and risk management standards while supporting business operations and maintaining an effective control environment. The role also leads the assessment and determination of internal policy replacements, including the recommendation and documentation of financial consequences in accordance with company guidelines.

1. Customer Due Diligence & Risk Assessment

   Manage the investigation, review, and disposition of customer due diligence, sanctions screening, and customer risk rating alerts. Oversee the conduct of customer risk assessments, customer due diligence (CDD) and enhanced due diligence (EDD) reviews. Ensure appropriate identification, assessment, escalation, and mitigation of financial crime risks. Review and assess higher‑risk customers such as complex ownership structures, and politically exposed person (PEP) relationships. Support risk‑based decision making through the provision of due diligence findings and recommendations. Maintain oversight of customer due diligence activities throughout the customer lifecycle.

2. Customer Onboarding & Policy Servicing

   Support Oversee CDD, screening, customer risk rating, FATCA, CRS, and EDD activities supporting new business, onboarding, and policy servicing processes. Ensure timely review and disposition of AML‑related alerts and risk assessment activities. Manage triggering event reviews arising from customer lifecycle events, policy servicing activities, and material changes in customer risk profiles. Escalate significant AML, sanctions, fraud, or financial crime concerns to appropriate governance forums and stakeholders.

3. Policy Replacement Reviews

   Review and assess policy transactions to identify potential policy replacement cases based on established criteria and risk indicators. Determine and document appropriate case classifications, including policy replacement, non‑replacement, or potential inappropriate replacement. Ensure assessments are consistent with regulatory requirements, company policies, and governance standards. Maintain complete, accurate, and audit‑defensible records supporting assessment outcomes and decisions. Endorse validated cases for downstream processing and endorse complex, high‑risk, or exceptional cases for further review and approval.

4. Annual Reviews & Ongoing Due Diligence

   Manage annual reviews of high‑risk customers and other periodic customer reviews. Ensure timely completion of customer refresh and ongoing due diligence requirements. Monitor remediation activities arising from customer reviews and control assessments. Review the adequacy and effectiveness of ongoing due diligence controls and processes.

5. Quality Assurance & Control Effectiveness

   Conduct and oversee quality assurance reviews to assess compliance with regulatory requirements, policies, procedures, and operational standards. Perform thematic reviews, control assessments, and root cause analyses to identify areas for improvement. Monitor the effectiveness of AML, sanctions screening, customer due diligence, and monitoring controls. Recommend and implement corrective and preventive actions to address identified issues.

6. Ongoing Monitoring & Transaction Monitoring

   Oversee ongoing name screening and customer risk rating monitoring activities. Manage transaction monitoring investigations and alert review processes. Monitor customer risk profile changes and emerging financial crime risks. Ensure timely identification, investigation, and escalation of unusual or potentially suspicious activities. Support the enhancement of monitoring methodologies, rules, and control effectiveness.

7. Risk Analytics, Reporting & Governance

   Prepare and review management information, dashboards, key risk indicators (KRIs), and operational metrics. Analyze trends, volumes, risk indicators, and operational performance to support risk management and decision‑making. Develop reports and presentations for management committees, governance forums, regulators, and internal stakeholders. Support risk assessments, governance activities, and reporting requirements across AML and financial crime risk management programs.

8. Data Governance & System Controls

   Oversee the maintenance and management of customer risk data, beneficial ownership information, and AML system records. Monitor AML system exception reports, data quality issues, and control deficiencies. Coordinate data remediation activities and process improvements to enhance data integrity and control effectiveness. Support implementation and optimization of AML systems, tools, and automation initiatives.

9. Audit, Regulatory & Project Management

   Coordinate responses to internal audit, external audit, regulatory examinations, and quality assurance reviews. Manage remediation activities and track closure of audit findings, management action plans, and regulatory commitments. Lead and support AML‑related projects, process improvement initiatives, and transformation activities. Participate in policy, procedure, and framework development to strengthen the overall AML control environment. Support organizational readiness for regulatory changes, new products, new channels, and emerging financial crime risks.

10. Technical Leadership & Stakeholder Management

    Provide technical guidance and subject matter expertise on customer due diligence, customer risk assessment, sanctions screening, AML monitoring, and financial crime risk management. Support the resolution of complex, high‑risk, and escalated cases, ensuring consistent application of policies and controls. Promote knowledge sharing, capability development, and continuous improvement across the function.

Job Requirements

• Bachelor’s degree in Finance, Accounting, Business, Economics, Risk Management, or a related discipline.
• Preferably with relevant certifications such as:
  • a. CAMS (Certified Anti‑Money Laundering Specialist)
  • b. ICA (International Compliance Association) certifications
• 8–12+ years of progressive experience in
  • o AML / Financial Crime Operations
  • o Customer Due Diligence / Enhanced Due Diligence
  • o AML Transaction Monitoring and Screening Experience conducting investigations involving high‑risk customers, PEPs, adverse media, and complex ownership structures.
  Knowledge of AML, sanctions, FATCA/CRS, and related regulatory requirements.Experience in quality assurance, audit and regulatory remediation, risk analytics, management reporting, and process improvement initiatives.Proficiency in AML systems, screening platforms, case management tools, and data analytics solutions.Experience working within a regulated financial services environment, preferably in insurance, banking, wealth management, or fintech.
• Experience in quality assurance, audit and regulatory remediation, risk analytics, management reporting, and process improvement initiatives.
• Proficiency in AML systems, screening platforms, case management tools, and data analytics solutions.
• Experience working within a regulated financial services environment, preferably in insurance, banking, wealth management, or fintech.

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FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com