Customer Contact Officer

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Acquire Intelligence in Ortigas is seeking a Customer Contact Officer to support customers of a leading UK ticketing provider, handling bookings, enquiries and event concerns across multiple channels. You'll assist with bookings, enquiries, and event-related concerns to ensure a seamless experience for each customer.

You will respond promptly, process orders and refunds, maintain accurate records, and follow service processes to deliver a high standard of service.

Qualifications

• Experience handling multi-channel customer inquiries.
• Excellent verbal and written communication skills.
• Ability to stay professional across interactions.
• Adaptable to a fast-paced environment.
• Strong problem-solving and solution implementation.
• Effective time management and prioritization.

Responsibilities

• Respond to enquiries and booking requests across phone, email, chat, and social channels.
• Process ticket orders, cancellations, and refunds for events.
• Assist customers with event-related concerns and provide accurate information.
• Resolve issues at first point of contact where possible.
• Maintain accurate records and follow service processes.
• Deliver high standard of customer experience across all interactions.

Skills

Multichannel support

Communication skills

Adaptability

Problem-solving

Time management

Attention to detail

Tools

CRM systems

Job description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

A SNAPSHOT OF YOUR ROLE

Location: Ortigas

Shift: Mid-shift, possible weekdays off

As a Customer Contact Officer, you'll support customers of a leading UK ticketing and events provider, delivering exceptional service across multiple channels. You'll assist with bookings, enquiries, and event-related concerns, ensuring every customer has a seamless and enjoyable experience.

Your Daily Responsibilities

• Respond to customer enquiries and booking requests across phone, email, chat, and social channels
• Process ticket orders, cancellations, and refunds for events
• Assist customers with event-related concerns and provide accurate information
• Resolve customer issues at first point of contact where possible
• Maintain accurate records and follow service processes
• Deliver a high standard of customer experience across all interactions

a Bit About You

• Confident using multiple systems and working across omni-channel support
• Strong communication skills with professionalism across all interactions
• Adaptable in a fast-paced and changing environment
• Strong problem-solving skills with the ability to implement solutions
• Good time management and ability to handle competing priorities
• High attention to detail with a sense of urgency

What We Value

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don't take ourselves too seriously, just our results.

What are you waiting for Come for a career, stay for the fun! Join the A-Team and experience the A-Life!