Customer Care Specialist - Flexible Shifts

Metacom Careers; Hinatuan; On-site; PHP 156,000 - 234,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Metacom Careers in the Philippines is seeking a customer service professional to assist clients via phone, email, and live chat. You will address inquiries, resolve issues, and provide accurate product information to ensure satisfaction.

Working in a call center environment with rotating shifts, the role welcomes fresh graduates and those with up to two years' experience. Strong English, problem solving, and teamwork are key to success.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Fresh graduate or 0–2 years of experience in customer service.
• Strong English language skills, customer service-oriented, problem-solving abilities, and scheduling knowledge.
• Team player with excellent interpersonal skills.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and live chat.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Document customer interactions and feedback accurately to improve service quality.
• Collaborate with team members to enhance the overall customer experience.
• Participate in training sessions to remain updated on product knowledge and company policies.

Skills

English proficiency

Customer service

Problem solving

Teamwork

Scheduling knowledge

Education

Bachelor's degree in a relevant field

Job description

Metacom Careers in the Philippines is seeking a customer service professional to assist clients via phone, email, and live chat. You will address inquiries, resolve issues, and provide accurate product information to ensure satisfaction.

Working in a call center environment with rotating shifts, the role welcomes fresh graduates and those with up to two years' experience. Strong English, problem solving, and teamwork are key to success.